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“Something went wrong. Try again.” for almost everything.


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  • Trending Lyricist II
  • 23 replies
  • October 15, 2024
RKP wrote:

I have the same Something went wrong Try again problem. After the last update the application seemed to work a little better, but after 20 mins I started to get the Something went wrong Try again error no matter what I tried. Went through the various reset restarts etc.. still not working no matter what steaming service I tried.

After ~30 mins The other streaming service just started working, but Apple still gives the Something went wrong. Try again. error. 
 

I too am getting the try again with Apple Music. I hope it gets fixed soon. 


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  • Enthusiast II
  • 26 replies
  • October 15, 2024

I was on the phone with Sonos Support and they said they’re getting a lot of feedback from people having trouble with Apple Music. 


I Deleted and Reinstalled Sonos and Did a complete removal and reconnect of Apple Music on Sonos. Same error.  Checked Apple site status and it is listed as up.

I also set up Sonos on my iPhone and I get the same error there for Apple Music.

Amazon music, Pandora, and other music services seem to be working.

 


Airgetlam
  • 42527 replies
  • October 16, 2024

There is an issue currently with Apple Music. See https://status.sonos.com

If you’re having issues with other streaming companies, and getting that error, it’s likely a local network issue. I’d recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 


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  • Trending Lyricist II
  • 23 replies
  • October 16, 2024

Apple Music was working once I got up this morning. All is well.


Jim Leask
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  • Trending Lyricist I
  • 17 replies
  • October 18, 2024

Sadly, me too. It has been working ok, not great by any means but worked. Today everything is something went wrong try again. I had this when they they released the app, then it was fixed and I figured out the bizarre interface, but now it is back to just broken completely. 
 

I’m thinking of returning this whole system to them. It is worse than useless as it is burning my time trying to get it to work. 


MoPac
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  • Headliner I
  • 1103 replies
  • October 23, 2024

 Still get Something Went Wrong error message.  I held down on a 600+ track playlist I created on Apple Music then chose Play.  At that point the Something Went Wrong error pops up.  Around 10 seconds later the playlist loads into the queue in spite of the error.  Of course the command does not induce play even though that’s what I told it to do.  I have to touch play in the Now Playing screen.  After a bunch of herky-jerky start, stop go back to the beginning again and start playing it stabilizes.  So I decide to group another speaker with the one that’s playing at which point the wonky behavior begins again.  Not very smooth behavior.

 Now before the grouping Atmos was playing on speakers capable of Atmos and the Now Playing screen reported the stream as Dolby Atmos.  The speakers I grouped with the speakers doing the Atmos stream were NOT capable of playing Atmos.  Could the pause in the stream be due to the change from Atmos to Lossless?

 Looks like the above description is correct.  Just started a stream of some of my music in FLAC.  When I grouped with another speaker the grouping was seamless.  So a transition from Atmos to something else causes a pause in the stream.

 Back to Something Went Wrong… When I started the stream of the FLAC music in my library I used the same process where I hold down on the, in this case, playlist and choose Play from the context menu.  This time the Something Went Wrong error popped up and nothing happened.  When I opened the playlist and touched the Play icon the music started.  This app needs work.


Jim Leask
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  • Trending Lyricist I
  • 17 replies
  • October 23, 2024
Jim Leask wrote:

Sadly, me too. It has been working ok, not great by any means but worked. Today everything is something went wrong try again. I had this when they they released the app, then it was fixed and I figured out the bizarre interface, but now it is back to just broken completely. 
 

I’m thinking of returning this whole system to them. It is worse than useless as it is burning my time trying to get it to work. 

The next day, it worked normally. Still quirky, but it worked without the error. Random stuff like this is very frustrating.


  • Lyricist I
  • 2 replies
  • November 3, 2024

I’m continually getting the same with my music library and Plex, or it just doesn’t do anything.

This makes my Sonos system redundant! And this is with the latest updates.

What would people recommend as an alternative to Sonos?


  • Lyricist I
  • 1 reply
  • November 20, 2024

I’ve been having the same problem for several months.  Today I attempted a fix:
 

  1. uninstall Sonos app from phone
  2. reinstall Sonos app to phone
  3. reconnect to Sonos system
  4. disconnect Apple Music from Your Services (under “Manage”)
  5. remove any links still showing in Sonos Favorites and Your Services that are tied to Apple Music
  6. clear Recently Played
  7. reconnect to Apple Music
  8. re-add playlists to Sonos Favorites as desired

doing this worked for me

iPhone 15 running iOS 18.1.1


  • Lyricist I
  • 1 reply
  • December 21, 2024

Here's how I fixed my issue: I deleted the Sonos app, reinstalled it, and clicked on the Apple Music logo to check if the issue resolve.


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  • Lyricist II
  • 3 replies
  • January 10, 2025

Jan 10th 2025 and - I have given up on this ever being sorted as it started day 1 after the “upgrade”  so have been using using  SonoPhone and SonoPad for iOS and iPadOS as they both work perfectly.  Unfortunately no equivalent apps for Android but macOS software seems to perform OK and does not suffer with this issue.


  • Contributor I
  • 8 replies
  • January 25, 2025

After coming back from a 2 week holiday I now have he same issue with all music service ‘’something went wrong - try again’’…can play fine with sonophone.  Sonos support did the usual - reboot wifi/router, then rebooted all 15 speakers.  Same told me to call phone support = Mon-Fri 9-5 (ridiculous)….


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