Well after investing probably circa £2k on Sonos speakers over the years I’m left completely exasperated by the utter uselessness of the black app.    It is truly shocking by comparison to the rust coloured app that preceded it.  It cuts out all the time, stops working when it feels like it, and changes songs midway through.  What a great update Sonos team……errr I don’t think so.   What has angered me most is the removal of the ability to add songs your currently playing to your own playlist.  Call me old fashioned but in any music app surely the first thing is should do is allow you to add to your own playlist. Not a bloody Sonos one that doesn’t even work correctly. All the decent functionality was removed and replaced with utter crap.  What I really don’t understand is how the tech people and the board are still in office.  Yes the CEO wrote out to say sorry but didn’t you consult your client base first.  Surely the first rule in business is to meet the needs of your customers. Had you completely forgotten who pays your salaries.  The board need to go for this one and there inability to fix their own mess.  The reality is I think, that they don’t much care otherwise they would sort out their their delivery and provide us an app that has a wide range of functionality that actually works.  The sad part of this debacle is that they produce excellent speakers capable of great sound but once you’ve parted with your money it’s good night Vienna it seems.  I understand the world turns and technology moves on but you had it sorted wonderfully with the S2 app. It was, to my mind almost flawless.  Sometimes in business things are best left well alone.