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Answered

Removing old system from the web app

  • July 1, 2025
  • 1 reply
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Each time I log on to the Sonos web app, I need to choose between two systems. One is my own (CA14), and the other one is from an old apartment (R50). However I cannot delete the old one - and in the mobile app it does not show up (if it did I could switch to it and then “forget current system”).

Any advice?

 

Best answer by Mr. T

If you no longer have access to the system at the old apartment and it has not been registered to a different owner, then I think you’re only option would be registered your current system under a different email account. That way, when you sign in on the web interface, only your current system will be available.

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1 reply

Mr. T
  • Answer
  • July 1, 2025

If you no longer have access to the system at the old apartment and it has not been registered to a different owner, then I think you’re only option would be registered your current system under a different email account. That way, when you sign in on the web interface, only your current system will be available.