Hi,
Do you know if Sonos will support Qobuz Connect ?
The Qobuz app has some features that the Sonos app does not…
Thanks.
Question
Qobuz Connect
Strange that given all of Qobuz’s efforts to integrate with those brands, they haven’t chosen to integrate with Sonos. And the effort has to be on Qobuz’s side, Sonos has already written the API, and doesn’t have access to Qobuz’s code base to add it unilaterally.
Make sure you read, and refer to, when you contact Qobuz, the Sonos partners page.
Great. Unfortunately, this is a Sonos public community, and not a connection to directly pass on your comments to Sonos directly. You need to call Sonos Support directly.
And frankly, Sonos has already written the API, and provides that to anyone who wants to use it. What Sonos doesn’t have is access to Qobuz’s code base to do the integration. I suspect your contact at Qobuz doesn’t quite understand how this works.
I would kindly request Sonos to contact Qobuz and figure it out. This kind of connect is what people expect these days. Who needs to provide what kind of API isn’t something I care about. Sonos connect exists for Spotify and Qobuz connect exists for other hardware. How difficult can it be.
My question:
Mr. President, I would like to bring to your attention the complaints regarding the integration of Qobuz Connect into your SONOS systems. As you are probably aware, Qobuz has released Qobuz Connect. It is now available to Sonos engineering to add support to their firmware. Qobuz has provided the necessary API. Sonos must implement the counterpart that uses it. I might add that TIDAL has done so, and it works perfectly. However, being French, I would prefer to use a French streaming platform. After several months of Qobuz making the "Qobuz Connect" version available, we haven't seen anything coming from SONOS—I say "us" because there are many of us. Can we hope to see this implementation see the light of day, or is it definitely not? I look forward to your response so I can make a decision on whether to change our audio hardware or wait.
Respectfully,
And the answer from Sonos:
Hi Jean,
Thank you for contacting Sonos, and the office of the CEO. I'm a senior member of the Sonos Customer Experience team.
I completely understand how important it is for you to have Qobuz Connect integrated with your Sonos system, especially given your preference for a French streaming platform. I appreciate you bringing this to our attention and sharing your perspective.
While I can't provide specific details on future updates, I want to assure you that our team is always exploring ways to enhance our product offerings and support a wide range of services. Your feedback is invaluable, and I will make sure it reaches the right people within our team.
We truly value your loyalty and hope to earn your trust back. Please feel free to reach out if you have any more questions or need further assistance. We're here to help.
Kind regards,
Moderator Edit - This is an email reply from the Sonos Customer Experience team that the user has copied to the community.
What a BS answer from Sonos. Good shot anyway.
would kindly request Sonos to contact Qobuz and figure it out. This kind of connect is what people expect these days. Who needs to provide what kind of API isn’t something I care about. Sonos connect exists for Spotify and Qobuz connect exists for other hardware. How difficult can it be.
Sonos has no financial relationship with any service providers, therefore they have no leverage. You, on the other hand, do have a financial relationship with Qobuz, and as has been shown in the past, subscribers threatening to drop their monthly payments have a far greater impact than hardware manufacturers threatening to do, uhhh, nothing.
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