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Question

Problems with connection to apple music

  • 11 June 2024
  • 9 replies
  • 346 views

After years when my Sonos system (two pairs on Sonos 1 speakers, one Sonos soundable and 1 Sonos roam) worked fine playing music from the Apple Music service using any combination of controllers on my Mac, iPhone and iPad,  things have recently (last week or so) gone very wrong.

  • Sometimes Sonos will fail entirely to play things from Apple Music saying that the connection to Apple Music has been lost,
  • Sometimes it will start, but then part way through a track it will skip onto the next track and
  • Sometimes it states it can play the track because it is encoded wrongly.

All of this whilst I can easily play the relevant track directly in Apple Music (without using the Sonos speakers) showing that my network happily connects to Apple Music.

it is also worth noting that all of my devices are connected via the home wifi and do not utilise any bluetooth or wired connections.

On the basis ofd other discussions I’ve tried unplugging/reconecting and rebooting my entire network and reinstalling the controller(s) on my Mac, iPhone and iPad all to no avail.

Any evidence that you are aware of this problem and further suggestions on how to fix it would be welcomed.

9 replies

G

I’m having the same problem ….. suggestions on solution welcome!

P

Have spent two days rebooting and unplugging and attempting to reauthorise. Have had enough… The supposedly updated app is useless anyway. I might as well have bought a plain old Bluetooth speaker.

F
Userlevel 1

Having waited in line on a call to Sonos support, they rectified the problem by asking me to remove the Apple Music service entirely form Sonos and then re attach it. This seemed to fi the problem two days ago and indeed all was working well this morning, but alas the problem has now returned and removing the apple music service connection and reinstating it doe snot work this time. So I’m still frustrated on this and will bet back to Sonos when I can find the time to wait in the queue agin to speak them.

F
Userlevel 1

Just to add some more information to confuse the scenario a bit more. It seems that I can happily play songs from Apple Music to my Sonos Roam speakers, but at the same time fail miserably to play songs from Apple Music to other speakers (in a different room) at the same time, where it reports connection to Apple Music lost! (whilst simultaneously having a very happy connection to Apple Music for the roam) Clearly SONOS have got some significant issues with their app connections to Apple Music.

A

I am having similar issues to the above, as I am able to play Apple Music on a couple of Sonos One SLs, but not on a couple of Sonos Ones sitting right next to them… 

This combination doesn’t work:

  • Version: 16.2 (build 79.1-53290)
  • Hardware Version: 1.23.1.10-1.2

… but this combination does work:

  • Version: 16.2 (build 79.1-53290)
  • Hardware Version: 1.28.1.6-1.9

Hopefully that can be resolved soon.

 

G
Badge

I have similar problems.

I’ve had a SONOS Connect linked to my hi-Fi amp and speakers for a few years and the stability of using SONO has got worse and worse.

I started getting the ‘incorrectly encoding’ errors some while ago but found that deleting and re-adding that particular piece of music to Apple Music seemed to solve the problem - but not permanently.  I’ve also had the problem with Amazon Music but nowhere near as much as with Apple.

More recently I’ve had tracks cut off half way through playing them and then others will not play at all.  I sometimes get a message saying the connection with Apple Music was lost.

I’ve tried rebooting everything (SONOS Connect, router and my devices) but that doesn’t seem to help at all.  My Wi-Fi is rock solid for everything I use it for.  It’s rated at 400 Mbps and rarely drops much below that.  The router is located approx. 4 metres from the SONOS Connect and is in a direct line of sight.

I use the S2 app on my iPad and the S1 app on my iPhone.  At least the S1 app gives the error message.  The S2 app just hesitates and moves on to the next track - with no explanation.

I’m at the point where I’m about to give up on SONOS as a streaming service.  Anybody got any suggestions?

Thanks.

A

FWIW, I was able to “fix” my issue by plugging ethernet in one of the problematic speakers, which caused the other non-ethernet connected speakers to start working with Apple Music again.

Unplugging the ethernet from the problematic speakers caused the issue to reappear, so I will be keeping one of the speakers connected to ethernet until Sonos can address the issue.

G
Badge

My speakers aren’t active, they’re connected to an amplifier which is connected to the SONOS Connect.  I’ll try connecting that with an Ethernet cable to my router to see if that makes a difference.  It’s not something I’d want to do as a permanent solution as it’ll have to go right across my living room !!!  but it could prove a point.

Thanks for the suggestion.

G
Badge

OK, so I tried running an Ethernet cable from my router to the SONOS Connect.  At first it seemed like the stability issue had been fixed and I played lots of different pieces of music successfully.  I then played something and it failed completely - no music output from a whole album.  Back to the drawing board!

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