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I am having all kinds of trouble trying to get my play one speakers to consistently stay active on the Sonos app. The app itself is also having serious problems with remaining stable and sometimes works perfectly for a few minutes and then is completely not accessible. 

This used to be a very stable software and hardware situation, but ever since the new app came out, we have had all kinds of trouble and just tolerated it sometimes by leaving the speakers on all the time and physically turning them up and down on each speaker…Not ideal, Highly frustrating, but a work around. 

I’m pretty sure it’s the newer Sonos app since that’s where and when the problem started. We even tried switching back to the old Sonos app version and it is not functioning at all. 

So I have a few thousand dollars worth of Sonos products that feel like they are becoming worthless devices that sound amazing at times when they do work.

And any help or advice would be appreciated although I’m not holding my expectations too high.

I run around six PLAY:1s in my S2 system, without issue. 

I have a suspicion you’re dealing with a couple of potential issues, either wifi interference , or duplicate IP addresses being handed to your Sonos by your router…or possibly a combination of both. 

Beyond reading the linked FAQ, and applying what suggestions there are that might apply, I’d also perform a simple network refresh. Unplug all you Sonos devices from power, then reboot your router. Give it a couple of minutes to settle in before plugging back in your Sonos devices. Of course, you’ll want to give them a few minutes to reload and reconnect before testing.

If this latter suggestion helps, I’d certainly look into to how to set up reserved IP addresses in the router’s DHCP table, instructions should be in the router’s manual. 

But, ultimately, if neither of those suggestions work for your system, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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