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Answered

Not fit for purpose app/equipment?

  • December 27, 2024
  • 5 replies
  • 88 views
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So I know we are all sick of talking about this but it’s really got to fever pitch now.

My on going issues are still on going with no signs of getting any better. 

I will just talk about my own personal issues over the last however long now which is too much to even use it anymore. 
 
Slow app, delayed everything, takes about 10 seconds to play next chosen song that’s if it does play it, says unable to add to queue but adds it 50% of the time,  volume literally does what it wants, can’t turn off a track other than asking Alexa to turn it off, we had a house full Christmas Day and it was honestly embarrassing, safe to say nobody who was here will be rushing out for this dream set up!!! 
 
I’ve done the usual things, reboot, wire a speaker to router but whatever I do makes no difference at all. 
I do think it could be my older play 1s that are causing the problem but there’s not a chance that I’m throwing any money at this for it to still be this bad! 
I never thought something like this would cause me this much stress tbh but I’ve wasted far too much time on this. 

Rant over but it’s unbelievably to think there was a day when I actually loved my set up which worked perfectly. 😩🤦🏼

Is it now time to look for something else that will work when a touch a button on my iPhone? 

 

Best answer by Airgetlam

Most often, delays are caused by network issues, between your controller and router, or the router and the speakers. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied. 

Of course, I would always recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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5 replies

Airgetlam
  • Airgetlam
  • 42631 replies
  • Answer
  • December 27, 2024

Most often, delays are caused by network issues, between your controller and router, or the router and the speakers. I’d certainly check the wifi interference FAQ, as well as performing a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied. 

Of course, I would always recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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  • Wrightytyke
  • Author
  • Avid Contributor III
  • 58 replies
  • December 27, 2024

Thanks for the response, I’m up to date with updates and I’ve lost count how many times I’ve tried disconnecting, rebooting, etc. 

I thought connecting my connect (which could be too old?) would help with any issues but makes no difference tbh. 
 

This is a constant problem so I probably need to send some more diagnostics but I’ve previously done this with no joy 

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  • nik9669a
  • Senior Virtuoso
  • 5548 replies
  • December 27, 2024

Posted in error; sorry. 

Airgetlam
  • Airgetlam
  • 42631 replies
  • December 27, 2024

The challenge is often that once a router gets into a compromised state, where it ends up handing out bad IP addresses, the Sonos can be compromised more frequently than other devices, since every time Sonos updates the firmware on the speakers, they reboot, and ask for a new IP address from the router. 

This is why that reboot procedure, when followed in exact detail, or even setting up reserved IP addresses in the router, works well. And rebooting a router reloads all of its own software/firmware, fixing it until it gets compromised again. My guess is most frequently a power surge, but I suppose it could be an error in the OS, I don’t know. And as near as I can tell, it isn’t an issue in the Sonos OS either. 
The biggest issue is that some people don’t follow the process in the order suggested, which results in assigned IPs being held on to by one device or another, and may not clear out the DHCP table properly…although sometimes it might work. I tend to go full bore, just to cover all eventualities, rather than suggesting one avenue, then expanding to the next, etc. Just do it once. Ultimately, it saves time and effort. At least in my mind. 

Bruce
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  • Wrightytyke
  • Author
  • Avid Contributor III
  • 58 replies
  • December 27, 2024

I will definitely give this another go when I get home tomorrow and see if it changes anything 🙏🏼🤞

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