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I own and have SONOS installed on a MacBook Pro 2018.  Like most of us, went through the fiasco last year, and by late last year, THOUGHT things were looking good.  I’ve been trying to keep up with all the updates, and as of this moment, my SONOS system is not showing any new updates are available.   Yesterday, I added a few new songs from iTunes (newly purchased).  They show up, and I can play them from Apple Music.  But because I’ve not updated my music library since the purchase, SONOS can’t yet see them, so I thought I’d update my music library.  When I did, here’s what I saw and still see:

When I go to the SONOS “Music Library Settings”, I see the following two locations (plus a third that I think is still working):

/Users/macbookpro2018/Music/iTunes.     and

/Users/macbookpro2018/Music/Media.localized.

While I can’t remember how my libraries got to where they are, I CAN say they’ve worked just fine with SONOS for years (save the May 2024 update and beyond).  

 

Oddly, I can still play music from my library on SONOS: just can’t update the library.   

 

Any thoughts/help would be greatly appreciated.

 

Thanks

 

 

 

 

 

 

 

The folder path you mention doesn’t appear to be correct from what you describe. I’d maybe remove the library altogether from Sonos and check/re-add the UNC path to your local library again, alongside any required user credentials and see if that resolves the issue. 
Also see this link…

https://support.sonos.com/en-us/article/share-your-macos-music-folder-with-sonos

Also check that any local firewall on the Mac is perhaps not getting in the way of the connection.

I have almost the same problem.  Periodically my music library disappears from the “Select a Music Source.”  I have also had major problems linking my library to Sonos.  Oddly, when the ‘Music Library’ option disappears, I can still access music via my Sonos Playlists.  In addition, I am reluctant to update my library because when the “Music Library” disappears, so does the link to my music when I go to ‘Manage’ and then ‘Music Library Settings.’  When I requested help from Sonos this past month, they took 2 weeks to get to me.  

I have almost the same problem.  Periodically my music library disappears from the “Select a Music Source.”  I have also had major problems linking my library to Sonos.  Oddly, when the ‘Music Library’ option disappears, I can still access music via my Sonos Playlists.  In addition, I am reluctant to update my library because when the “Music Library” disappears, so does the link to my music when I go to ‘Manage’ and then ‘Music Library Settings.’  When I requested help from Sonos this past month, they took 2 weeks to get to me.  

It sounds like an mDNS/SSDP device discovery issue with the Sonos player associated to the controller, but as you have started the Sonos Support process already, you are probably best to continue with that to hopefully get the matter resolved. Hope you get it sorted.👍

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