My speakers aren’t even a year old, and now this music folder issue. Waiting until the middle of June is bad enough, but you cannot roll back the update. As everyone posting here knows, it is forced on us. 

Had this problem too today and after sitting online for ages with a Sonos support person, came across this.. I am on Windows 11 and didn’t have the SMB options ticked but still didn’t work.. I tried to share it with my local account but that didn’t work either so had to create a new local user account..

(Select Start > Settings > Accounts and then select Family & other users. (In some versions of Windows you'll see Other users.) Next to Add other user, select Add account. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.) - I just created an account called sonosspeaker, gave it a password and saved.

.. then share the folder and put the folder details in to sonos along with the username and password I created, and it is now adding my library..  

Thank you for this, I too had found the fix, shared the folder, got the ask for a username and password but didn’t know what it needed. I added my microsoft details and it appears to have worked.

Good solution. Sonos should have something like this on their info page.  

Ok, this worked for me with my current account. The account has administrative privileges so that may have helped. Thanks for sharing this, you are a life saver and prevented me from chucking $3K of Sonos gear out the window.

On that note, JFC Sonos, get your act together!

This!!! I have no Idea what I actually did, but tried to allow the music folder, as a network folder, to give shared access to the sonos system and after 10,000 clicks i could, for some reason, add it back to the Sonos library and the content is being recognized in the queue again! So happy, thanks for sharing this, this was SO helpful!

Same here. The complete contempt Sonos is showing its customers makes me want to sell off my speakers and I have invested heavily over the years. Disgusting behaviour from them, I am so angry 

THANK YOU!!! Was forced to update and I am NOT a computer person AT ALL but I was able to do this and I am able to play from my library now - only on my mobile app because the one on my desktop isn’t working at all, but at least I can do it! I am a dance teacher and have literally over a TB of music in my library that I NEED access to so I can run my business! I was able to do this within like 20 minutes. The SMB box WAS checked on my computer and it did reboot, everything else went just as written out above. Like I said it’s not working correctly on my computer but I can at LEAST access it from the mobile app. I was having a heart attack not being able to play my cut down versions of songs for choreography. 

Many thanks, I got it to work. Still don’t get the logic of releasing this update then waiting 6 weeks to fix settings that were working just fine before. I went to change my alarm time last night because I had to get up earlier than usual but couldn’t because they’ve removed the function from the phone app and I didn’t have the energy to walk downstairs and see if the desktop setting would work. It did, I done it earlier tonight, but what a palaver - I nearly found myself ordering an Amazon Echo just so I could be confident of having an alarm.

I already had SMBv1 disabled, so that’s NOT the issue. Tech support on 10-May-2024, said they are aware of the problem with missing Music Library, Line In, etc., and the update release on 13-May would fix the issue. Well, it’s 14-May, there was an update available on the Google Play Store, so I updated my Android device, and still no Music Library, etc. I’m trying to access a Western Digital NAS drive. What is interesting is my Windows10 desktop PC was not force updated, is still running the old software, and can access all the music resources! This is clearly a Sonos software update issue that has been pushed out on the community without an OptOut option. What happened to Beta testing? Despicable! There have been issues with the Sonos software for years! No support for large libraries, lack of support for additional file tags, e.g. Year or Rating, missing an ability to sort lists by file tags, missing an export file list to device feature. The jukebox software could be so much better! Sonos would be better served sticking to hardware, selling off the software division to a more talented company that knows a thing or two about development, testing and troubleshooting. I have no advise on what steps to take from here and can only HOPE Sonos fixes this mess they put us in.

Same!! Thank you for publicizing the issue, OP.

WTF SONOS. WTF.

You’ve basically locked me out of your product and rendered it unusable.

I feel for everyone on this thread. Before we all got hit with this shitstorm, I wrote up a set of directions for adding a contemporary (SMBv2) local library share under Windows. Hope this helps some folks.

Any solutions for Android devices?

@Solaris_1111 thanks for the instructions. I have disabled SMB 1.0, the restarted the Win 11 PC. When i opened up the Sonos app v16.1 (and it wants me to update this app), under Manage > Music Library Settings is disabled (as well  as other menu items).  I already have a user account with permission to access the folder, but I can’t seem to get the app to re-establish the connection to this music folder.

(I remain very unhappy with Sonos and they way they have gone about this change)

UPDATE: I updated to the latest Sonos app (v16.2), and Manage > Music Library Settings is no longer disabled, so I am in the process of reconnecting the various music library folders on my local network server. Looking good so far!

The Music Library has returned to the Music Source in the desktop app and to the app. Hooray!

Isn’t there a 65,000 song limit to local music libraries? If you have over 1TB you must have more than this. Do all of your songs show up in Sonos?

Several people have referenced a June update. Did the company commit to fixing this by then? If so, got a link to that statement? 

For Sonos, count me as one of the many whose day you have ruined. Please fix this now. The loss of local music library support renders the various Sonos products I use daily useless.

Thanks for info. Will try it later this AM. Chores…

Did I read that correctly, mid-June? As in 4 weeks? Insulting approach to Customer Service.

Been loyal to Sonos since 2006. May have to consider options. NOT an Apple person, but there are other options. 

I feel your pain people. I’ve got to remember to check the feedback before I just download the latest version of the what every Sonos have clobbered together and released without doing any testing by the looks of it. Likewise, my iTunes library no longer appears and error message when trying to reload it. I intend to sit on my hands like always and await for their developers to once again fix their bug laden release. Come on Sonos, we deserve better than this for the price we pay for your products! 

I am frankly disgusted with Sonos and the windows app.

I have bought 4 Sonos speakers, on which I was playing my CD collection, from a folder on my PC, up until the latest update 16.2 of this useless app.  My Music Library was disabled, and when I tried to add it back in, it gives me an error 913.

I have spent hundreds of pounds on these speakers, and spend hours and hours, ripping my CDs onto my Computer hard drive, and adding those to the Music Library that the Sonos app used to support, up until version 16.2 that I was updated to this week.

I have just spent the last hour and a half on the phone, and eventually spoke to Razvan - who has now told me that the ability to add my pc music folders into my Music Library, has now been disabled, and there is no planned date that it will be returned.  This means I am stuck with 4 expensive Sonos speakers that are now useless to me, since playing my CD collection was the only reason I bought them.

Why on earth would they disable this feature?  That is ridiculous.  As it stands I may as well sell these speakers because they are useless to me.   Anybody want to buy 3 x One SL, and a Sonos Roam?

What kind of customer support is this, and what kind of software development are they doing.  Its rubbish.

SUE SONOS

same with me!  why does an update remove my music library!!!!  Just awful!

I just had my music library appear on my phone app for the first time since the update. Followed the convoluted instructions last night to get it on my desktop app but it didn't show on my phone at the time. Still a bit fidgety, taking a long time to load and it seems the only way to add more than one song to the queue at a time is to pin an album to the home page, so progress at least. Hopefully they'll make it more user friendly soon.

I have Sonos through the entire house - Arc, Sub and Play 1s in the living room, Beam and 2 Ones in the bedroom, 2 Ones in the workout room and 2 Moves in the dining room. Was beginning to rethink the idea of replacing the Play 1s in the living room with Era 300s so I can swap them out for the bedroom 1s to put them in my home office and have every room in the house speakered. (Kitchen doesn't count because it's open plan).

They really need to stop messing their customers about because for many of us the speakers are so heavily integrated in our homes it causes major disruption in our lives when they impose these ill considered changes on us.

Sorry for the rant, but I feel I've spent enough money over the years to justify my annoyance.

A thousand thanks to tidepooler and Sunocoz. I followed tidepooler’s method on my PC. I was asked to enter my Windows ID and password, and Bob’s your uncle it worked.

Alarming that they knew about the issues last week.  Article is dated the  9th.  They should have paused the update to mitigate damage.  Who’s driving the bus?  

I spent an hour on hold yesterday for support and then 30 mins with a person who had no knowledge of issue and was furiously searching KB articles and eventually disconnected me and did not call back.

I used this method on my computer and restored my library, the library then showed back up on my iOS devices so at least I have that functionality back.