Hi
Like a lot of other people I have has problems with the music library loading within the Sonos App following the upgrade earlier this year. I run Apple hardware and all my music collection appears in the Apple Music app correctly but when I link to the folder from the Sonos App only about 7% of my collection is showing. Both Apple and Sonos Support have not been able to help me
cheers
Steve
Best answer by Corry P
Hi
Welcome to the Sonos Community!
Sorry to hear of the issue you’ve had in trying to index your entire Music Library.
Assuming that all you music is in one folder and Sonos has been pointed to that, if you get any music at all showing in the Sonos app under Music Library, then we know that the system is at least able to access that folder where is is hosted.
Given that, is therefore seems likely that the missing content is either missing due to metadata not being present (unlikely if you downloaded them), or it is in a unsupported format.
Through the Community, I can’t really help you with either of these apart from pointing you to the Supported audio formats for Sonos music library help page.
I can only therefore recommend that you get back in touch with our technical support team for further assistance.
I hope they are able to help.
+19Hi
Welcome to the Sonos Community!
Sorry to hear of the issue you’ve had in trying to index your entire Music Library.
Assuming that all you music is in one folder and Sonos has been pointed to that, if you get any music at all showing in the Sonos app under Music Library, then we know that the system is at least able to access that folder where is is hosted.
Given that, is therefore seems likely that the missing content is either missing due to metadata not being present (unlikely if you downloaded them), or it is in a unsupported format.
Through the Community, I can’t really help you with either of these apart from pointing you to the Supported audio formats for Sonos music library help page.
I can only therefore recommend that you get back in touch with our technical support team for further assistance.
I hope they are able to help.
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