All of a sudden I've noticed that I can't add playlists to the queue in the Android app.
The app can see the tracks, but if I click on the play or shuffle icon it just spins away doing nothing.
If I try to add or replace the queue with the tracks from the playlist i get an error message.
If I click on the three dots next to.the track and select play, the track plays.
One or two playlists with very a very small number of tracks seem to work as expected, but any substantial list won't work.
Is this a known issue that's been broken in a recent app update. I have searched but can't see anything about playlists that recently.
Thanks
Hello @Gollings.rc, welcome back!
I am sorry to hear you are experiencing issues when adding your playlists into the Sonos Queue.
Are these Sonos Playlists or from a specific Music Service? What type of error message are you getting? If you can share with a screenshot it would be appreciated.
I recommend you to Submit Diagnostics within 10 minutes of reproducing this error and then reach out to our Support team for live troubleshooting.
They have tools at their disposal to provide you with information and advice specific to your Sonos system and what it reports.
I hope this helps.
Hi. Thanks for the response.
These are 'imported playlists' from my music library on a NAS in M3U format. It can read the file and display the tracks but just won't add them to the queue.
I'm assuming it's something specific to the Android app as there's no issue with the desktop app, and I've created Sonos Playlists to get around the problem. Yet another reason to look for an alternative music system.
@Gollings.rc, Are you trying to add music tracks that are stored on your Android device to a Sonos playlist? That is not possible, never has been. Sonos requires music sources that are always available, a mobile device is not always within reach.
I am having the exact same issue. I have music on my NAS and M3U playlists on the NAS. It used to work a year ago with the app that Sonos replaced. Has not worked since.
When I look at the playlist, I can see the tracks listed, but when I hit play or random, the icon turns into a spinning icon and does not do anything but spin. No music plays.
I thought that all the music library issues were supposed to be fixed in a December 2024 release. Music library operation is still a mess.
What did Sonos Support say, when you called them with this issue?
I am having the exact same issue. I have music on my NAS and M3U playlists on the NAS. It used to work a year ago with the app that Sonos replaced. Has not worked since.
When I look at the playlist, I can see the tracks listed, but when I hit play or random, the icon turns into a spinning icon and does not do anything but spin. No music plays.
I thought that all the music library issues were supposed to be fixed in a December 2024 release. Music library operation is still a mess.
Same issue. I’m getting a content unavailable error message. I can play individual tracks and I know the playlists are set up ok as my WiiM devices play them.
Bumping this thread, as I’m having this same issue. I’m unable to add/replace/play a playlist (.m3u) to any speaker queue from my local NAS Music Library. I created a separate question on the topic as well.
It’s frustrating because Sonos did fix this sometime after the “upgraded” app debacle almost a year ago… but sometime over the past month or two it has stopped working. It seemed intermittent for a while, but has completely stopped working. (It’s hard to pinpoint, because I think about 50% of the time I try to do something in the Sonos app, I get unexpected results and have to close it down, restart it, etc. Sometimes it works after a restart, or other times it works a few days later. I can’t keep track of all the annoyances with this app anymore.
I’m curious as to what Sonos Support said, when you called in?
Support spent 2 hours having me reboot my network, Sonos devices, my nas, phones, reinstall the app. they blamed my router, my nas, ending the call by blaming my wifi. I gave up.
Interesting. Thanks for letting us know. They have greater access to data (and potential errors) than we do.
It’s odd. I’m not having any issues playing my music from an NAS, but I’m using the iOS app…although the controller shouldn’t make a difference. I wonder what the difference is between our two systems.
One is Android and one Is iOS.
I’m curious as to what Sonos Support said, when you called in?
Sorry, I posted an update in my original question on the other thread (below). It has some interesting info in there that you may find helpful as workarounds, depending upon your scenario.
Support spent 2 hours having me reboot my network, Sonos devices, my nas, phones, reinstall the app. they blamed my router, my nas, ending the call by blaming my wifi. I gave up.
Sorry… I just spent 2 hours on the phone with them myself and feel your pain. However, I may have gotten more progress. Check out my update on the thread below. It might help you out with a workaround at least. (I’m using the Android app and windows desktop app.)
With the controller only being a display to what is happening on the actual application running on the computer on the Sonos speakers, this doesn’t make sense to me. I could easily see it if there was any work being done by the controller, they’re different OS. But to my knowledge, all the processing is being done at the speaker level, not on the controller.
