After the latest update i can no longer change the time for an alarm or set up a new alarm. All on a Samsung phone. The keyboard disappears before I can type any numbers. Don't people test these updates before they are rolled out?
Answered
latest update issues with alarm
Best answer by Airgetlam
Sounds like a good reason to call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Sounds like a good reason to call Sonos Support to discuss it.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Also have you checked for Samsung/Android updates?
Edit: FYI, I’m having no such issues with my Samsung tablet.
What a f@#k about... I wish they would just get everything sorted. We've been customers for around 25 years, and its driving me mad. I'll see if I can do what your suggesting, but tbh im not sure where to start🫣🤔
Wait a minute.. you guys are doing a C/P to set alarms in the Sonos app. OK…maybe it’s a work around but nothing official. Folks in this community can’t comment on DiY work arounds. In fact the only people who can suggest such are Sonos Tech support and maybe a Moderator until a resolution is implemented via an update. That said have either of you contacted Sonos tech support and if so what did they say?
Having same issue on my pixel 6a, when I try to change alarm time the keyboard pops up and quickly closes so I cannot change time.
Have you contacted Sonos support yet? We users (see above) aren't going to be able to help with this issue.
I found the same issue as
Obviously, this is a work-around and surely it can’t be the way Sonos intended for setting alarm time to work. I hope Sonos addresses this in the next update.
I just tried this and unfortunately it did not work. This only started happening after the latest app update, cmon Sonos I thought you had got past this crap. It worked perfectly before, why change something that was fine.
Interesting. Have you called Sonos Support to discuss it? It probably would help them to have a full understanding of your particular issue, and why the work-around suggested by
Fortunately I also have an iPad, which does not have the same problem. Rather than spends days talking to Sonos support, I’ll wait patiently for a fix. I’m sure I’m not the only person with this issue.
One can only hope that all others who may be having the issue aren’t taking the same tack, and not supplying data to Sonos to help them fix this issue. I’m certainly glad that you have an iPad, though.
Well i reached out i got what i thought i would get. You have a unstable network. Like i have run tests and installed my self. I know its stable. Everything else works on my network including my sonos. Nothing has changed, its the same as before the update. But the alarm still wont work with out c&p the hour. I got tired of my network being the so called culprit so i hung up. Sonos needs to step ot up and fix this
‘Everything else works’ is what you call a ‘false economy’. Sonos spends a lot of effort doing things most other devices don’t do, essentially constantly trying to talk to each other to maintain a sync…something almost all other devices that are connected don’t.
In your case, there could be an issue with Sonos…although it is unlikely. I’d certainly recommend a network refresh for your Sonos, by unplugging every Sonos device, then rebooting your router. Wait two minutes, then plug back in all Sonos devices. Wait another two minutes, then check in the Sonos controller you’re running for any outstanding updates, and apply them. Finally, do your testing.
I have a very nice network, built it myself from premium components and configured it carefully.
Had Sonos issues, I tested my network and everything looked perfect.
Still had Sonos issues that resisted everything I tried to resolve them.
The forum folks here gave me more to check and it helped some.
Sent a diagnostic and support said "it is your network." Wasn't happy about that but worked with them since they can see internal Sonos data and error logs that we users can't. Found "my" issues and when all were resolved my Sonos worked as expected.
I'm still sure some of the "your network" issues I worked on are actually Sonos issues, but ones I could configure my network to work around.
Still since my goal was working Sonos I'll call it a win.
Sent a diagnostic and support said "it is your network." Wasn't happy about that but worked with them since they can see internal Sonos data and error logs that we users can't. Found "my" issues and when all were resolved my Sonos worked as expected.
Can you post your issues and how you solved them? I’m assuming this is beyond the typical Sonos troubleshooting so some might find it very helpful.
They are in my back posts, unless you have a similar network many are of no use.
However, if I see something similar posted here I mention possible solutions.
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