The vast majority of ‘issues’ with the app have been resolved. The majority of remaining problems are network related, and not app related.
I would recommend a network refresh, by unplugging all your Sonos devices from power. While they are powered down, reboot your router, and give it two minutes to come back up. Then plug back in your Sonos devices, and give them two minutes to reconnect before exercising your system.
If that doesn’t change your concerns, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Apparently Sonos' Beta testing missed a lot of issues where folks networks were happy with the old Sonos usage patterns but failed miserably when the new App tried to use the local network very differently.
Still, most issues appear to be resolved or have work-arounds available.
Getting everything on the latest App and firmware is the first step, not always easy if connections are failing. I found a long but inexpensive Ethernet cable came in handy, rather than carrying my Sonos to the router's location.
Then a network and system refresh needs done. Power down all Sonos, reboot router and controller, then power up your Sonos. That should clear out any old/incorrect settings and cached data.
Hopefully all will be working at this point. If it acts up after a few hours it can sometimes help to set static/reserved IP addresses for all Sonos followed by another refresh cycle.
Most folks are back working and you should be able to get there too.
Hi @Beabeabea1
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with many of your speakers being missing from the Sonos app.
Looking at your account, I can see that there is a separate system of two speakers that I think you are connecting to, and, as a result, are unable to see the speakers that are configured as a different system. You can confirm this by unplugging those speakers from power and restarting the app - you will then connect to the larger system. To remedy this, you will need to factory reset those two speakers and add them to your current system, rather than to set them up as a new system. Always ensure that the app is connected to your system before setting up any new or reset speakers. The app will usually prompt you to add found speakers anyway.
As for some other speakers, they appear to be offline. This means they are either powered off, on but not connected to WiFi, or on, connected to WiFi but cannot reach the internet. If you are unable to easily resolve this, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
Yes, the app is worse with every update somehow, didn’t think that is possible. We will soon probably lose the ability to link any music service as things are going.
So far the best advise has been to reboot the router, and turn off every Sonos device first, then turn everything back on. This is a process when you have 22 devices on the system. It works…. for a day. Then around midnight, the system turns into a pumpkin, and speakers seems to drop off one by one. I read about someone else who had a similar situation to mine. For the record all the devices are up to date on the software.
I’m at my other home now. The 19 speaker system used to work great here, but I seem to be having similar problems. So it’s not all about the internet quality.
There were a few posts where participants were talking about all the problems being resolved a while ago. But that hasn’t been my experience. To me, the problems have gotten to the point where I just don’t bother to try anymore. I cannot imagine doing a fancy installation using these speakers into a home knowing you may have to reboot them constantly. That isn’t practable.
It certainly suggests a different issue going on than the several addressed by the reboot option. I’m curious as to what Sonos Support said, when you sent in a diagnostic after experiencing this, and called them?
@Beabeabea1, your symptoms suggest that there is an IP address conflict. Eons ago many of us had similar issues that were caused by the router reassigning addresses to network clients. The clue is that your issue begins approximately 24 hours after you reboot everything. IP addresses are “leased” for a period of time at which point the client device must return to the router and “renew” its address. 24 hours is a typical default lease time used by routers. If the renewed address is different, chaos begins because SONOS units are very chatty with each other. For example, if the Kitchen IP address is suddenly changed, other units will become confused because Kitchen no longer responds at the old Kitchen address.
The solution is a router setting, usually known as “reserve” IP addresses. Check your router documentation. It’s a tedious one time task, valid until you replace or Factory Reset the router.
Look to the routers DHCP settings page, give all Sonos an address there.
Once done, do one last power everything down, then back up and you will at least have eliminated the IP issue from the possible troubles list making it easier to identify other problems.
No clue why this works, spent many hours watching my network and couldn't identify what was going wrong, also frustrating it only happens to some folks and not others with no pattern we users have been able to see.
