Incompatible with S2 but only have S1 and never upgraded!!!

  • 19 November 2022
  • 2 replies

All my Sonos have lost connection bar a Play 5 - All others are saying not compatible with S2 Controller - I dont have an S2 controller and never have upgraded.  Is this the forcing you to change policy ?  I have looked and says re-connect using S1 - I have S1 and there is no option to add devices!!   aaaaaagh


Best answer by Ken_Griffiths 19 November 2022, 15:59

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2 replies

Is it possible that an “expert” child or friend updated the bar to S2? As a test, power down the bar.

The S1 controller uses a gray, not amber icon.


If someone has upgraded any of your products to S2, accidentally, or otherwise, then see this link to restore the compatible device(s) to S1:

This will not be something that Sonos has done, as I have all the latest Sonos updates and my S1 system is working normally here.

Hope the above support link helps you to resolve the matter.