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Question

In playlists imported from Apple Music library, songs with accented letters in their titles won't play

  • October 15, 2020
  • 1 reply
  • 131 views
E
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In playlists imported from my Apple Music library, songs with accented letters in their titles show up in the imported playlists, but they show up as their .mp3 file name rather the song title, they don’t show their cover art, and the songs won’t play. The same tracks are indexed fine in the music library on Sonos and play with no problem. 

Has anyone found a fix for this? Thanks!

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1 reply

Rowena B.
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  • Rowena B.
  • Retired Sonos Staff
  • October 16, 2020

Hi @equalizer81, thank you for reaching out to the Sonos community. I appreciate your detailed post describing the issue as well as the steps that you did. Let me help you with this.

I'd like to ask a few questions and will give some suggestions on what you can follow.

  1. Is the sync turn on from your iOS device?
    • On your iOS device, go to Settings > Music > Turn on Sync Library
  2. Do you see the same imported playlist on other mobile devices?
  3. Have you tried removing and re-adding Apple Music? Did it work?
     

If you're still having the same issue after checking the steps above, I recommend contacting our Sonos Customer Care support to remotely connecting to your device to further assist you on this and to provide the best option for you.

Please feel free to reach out in the future if you have any other questions.

You're always welcome here.

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