To address the issue of users not understanding the consequences of Factory Resetting their system, can I request that Sonos introduce a backup function of a users Sonos system? This could then be used to restore a setup in the event of either hardware failure or an ill advised factory reset.
Answered
Feature Request - Sonos System Backup Function
Best answer by Corry P
Hi
A sound idea (pun intended)!
Thank you - I've marked this thread as a feature request and it will be seen by the relevant teams for consideration. Keep the ideas coming!
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+19Hi
I would assume any time saving there would be in the region of 10s of milliseconds, or less. It depends on the network, of course. Syncing would be an additional headache, yes.
I was going to suggest that there could maybe some sort version of reset that retains personal settings, but clears everything else? I don’t know what that looks like or when it would actually be useful. The only time I’ve used factory reset is when a speaker is leaving my system, or during an initial setup that’s seem to go off the rails and wanted to just start over.
A reset of a Sonos speaker is much like the reset of an Android device - with different partitions set for system and home, the home (user) partition can be erased so that all user data is removed forever, but the system not only remains, but stays up to date too (unlike with, say, a Windows System Restore point which basically does the opposite, rolling back system files while leaving user files alone, or a reinstall of the OS from disk, which erases everything and does not maintain any system updates).
So, no, I don’t think so. Technically possible, I suppose, with further partitions, but it adds a layer of complexity to something which should just be a “lets clear everything to see if it helps” kind of a function.
I also see little benefit in a ‘backup’ of Sonos ‘system’ settings, maybe that's why it hasn’t been added as a feature already.
I do see requirement for the ‘user’ settings to be stored outside of the players, ie stored in the Sonos ‘user’ account, I am sure this will be on the road map.
This discussion came about due to a relatively new user who only has one speaker, and was asked to reset it by a technical support agent in need of more training.
I would assume a relatively new user who only has one speaker would have very little to ‘backup’? A new user would have existing playlists stored in their existing streaming services account(s), and no requirement for Sonos playlists.
Its the old school legacy users using Sonos playlists that would be more impacted by loss of playlists built up over a number of years stored on the players.
+19Hi
I guess I meant “relatively new” in the sense that they only had one speaker, and was therefore not overly familiar with resetting and adding products, and what the dangers are. I didn’t check how long they have had their speaker for.
I did get the impression that they had put quite a bit of work into making some playlists, though.
Its the old school legacy users using Sonos playlists that would be more impacted by loss of playlists built up over a number of years stored on the players.
You might be right there, although anyone wanting a single playlist of tracks from different music services will have no choice but to use Sonos playlists.
You are correct though - it will largely be long-time users that this would benefit - certainly the most.
For a person who has homes in different regions, using a backup from another region to configure a system may introduce some interesting issues with accessing the services. And, of course, there will be the usual issues with Room names and players that may not exist in the ‘other’ system.
A reset of a Sonos speaker is much like the reset of an Android device - with different partitions set for system and home, the home (user) partition can be erased so that all user data is removed forever, but the system not only remains, but stays up to date too (unlike with, say, a Windows System Restore point which basically does the opposite, rolling back system files while leaving user files alone, or a reinstall of the OS from disk, which erases everything and does not maintain any system updates).
Right, a factory reset doesn’t change what firmware version you are on or anything like that. I was thinking that perhaps the user data partition could be further segmented out separate favorties, playlists, EQ settings etc, from the more network specific data (Wifi credentials, channel) or perhaps even other devices they are bonded to, the rest of the rooms in the network, etc. That latter group is generally what people are wanting to delete when they are troubleshooting an issue.
So, no, I don’t think so. Technically possible, I suppose, with further partitions, but it adds a layer of complexity to something which should just be a “lets clear everything to see if it helps” kind of a function.
Agreed. As well, in the vast majority of cases, issues are best resolved without any sort of reset or delete of existing data. Spending efforts to provide a troubleshooting that are not the best way, the recommended way, to troubleshoot the issue, doesn’t make a ton of sense.
+19Hi @buzz
I concur - this is why I now think that if a backup system is added, it will probably just be restricted to playlists and favourites. Too much can go wrong otherwise.
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