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Duplicated system

  • December 26, 2024
  • 6 replies
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  • GraPC
  • Avid Contributor I
  • 18 replies

My Sonos system is duplicating and showing that I have two systems on my network. The S2 app shows that both systems are identical and regardless of which one I pick they both work(ish). If I log into the web app, it shows two systems, one with all bar one speaker (Five), the other system contains only the Five. I have tried turning them on and off, I have tried a wired vs wireless setup and nothing changes. Is this a bug that is causing the issue or am I doing something wrong? 

 

If it helps, my internet set up is a VM router with the wireless turned off and BT whole home discs providing the WiFi signal I also have a separate wireless access point in the garage which the Five is connected to.

 

Thanks

Best answer by Stanley_4

I’d connect to one and send a diagnostic, switch and do another. Call Support with both numbers.

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6 replies

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 11223 replies
  • Answer
  • December 26, 2024

I’d connect to one and send a diagnostic, switch and do another. Call Support with both numbers.

Airgetlam
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2 people like this
  • Airgetlam
    Airgetlam
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    GraPC
AjTrek1
  • AjTrek1
  • 6629 replies
  • December 26, 2024

It sounds as if your VM router and BT whole home discs are each creating a network. Try disconnecting the BT discs to see if there is still another network in place.

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  • GraPC
  • Author
  • Avid Contributor I
  • 18 replies
  • December 27, 2024
AjTrek1 wrote:

It sounds as if your VM router and BT whole home discs are each creating a network. Try disconnecting the BT discs to see if there is still another network in place.

The WiFi is turned off for the VM router so only ethernet works from that. If I disconnect the discs there isn’t any other networks that I can see. It’s all been working fine for last two years and then suddenly this started happening. It’s also affecting voice controls through Alexa/Apple music. Airplay is fine and streaming through the Sonos app works. I just don’t know why it’s duplicating my system?

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  • GraPC
  • Author
  • Avid Contributor I
  • 18 replies
  • December 27, 2024
Stanley_4 wrote:

I’d connect to one and send a diagnostic, switch and do another. Call Support with both numbers.

I’ll give this a try. Thanks

Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
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  • Drianw
  • Lyricist I
  • 1 reply
  • January 3, 2025

I have identical problem past week.  With duplicate system and Alexa unresponsive when selecting Spotify. BT whole home.   Works on airplay


what is the answer 

Airgetlam
  • Airgetlam
  • 42878 replies
  • January 3, 2025

It’s marked in green, above. 

Bruce
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