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Answered

Deezer stopped working today

  • February 11, 2025
  • 5 replies
  • 125 views

Hi there, I am on S2, obviously, since I have yet another random weird issue. 🤔

I started that thread as a Deezer one, but the problem is wider.

 

I can stream what is in my favourite, I can not browse radios (even Sonos) , Deezer or anything but my local music library. The content will not load, I'll have that weird error message and that's it. 

 

Everyday is a deception with this app....

What ever I chose, I have the very explicit and helpful message "there was a problem" (maybe slightly different as I am in french version).

I have unlinked my Deezer account and linked it back, same, no playlist, no title, no nothing.

 

My internet works well, I am on fiber and it is quite stable. 

Any suggestion?

Best answer by xPatator

Thanks, magic operated it finally worked again.

 

Btw I did reboot my internet before I posted. So it is not the reason. 

 

Anyway, it worked.

 

This is painful to have this kind of issue. I'll look into some possible open source and if I can, I'll fly away from the Sonos app in the future 

 

Thanks all for getting back to me!

Cheers, Oli

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5 replies

Airgetlam
  • 42453 replies
  • February 11, 2025

Your internal network is not the same as the external network and speed. Being on Fiber and stable defines the ability of the router to talk to the outside world, and has little impact on the ability of your Sonos speakers to communicate with your router. 

I would recommend an internal network refresh, to see if that solves any of your concerns. I would perform a Sonos network refresh, by unplugging your Sonos devices from power (or powering them off, if battery connected), and rebooting your router. Once the router has recovered, power back on your Sonos devices. This will give them both a fresh IP address, as well as a refresh of the Sonos OS. Finally, check your system for updates, in case there are any that need to be applied. 

However, if that fails to make a difference, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


Forum|alt.badge.img+6
  • Enthusiast II
  • 112 replies
  • February 11, 2025

FWIW Deezer is working for me currently via Sonos, in the UK. 


  • Author
  • Contributor I
  • 8 replies
  • Answer
  • February 11, 2025

Thanks, magic operated it finally worked again.

 

Btw I did reboot my internet before I posted. So it is not the reason. 

 

Anyway, it worked.

 

This is painful to have this kind of issue. I'll look into some possible open source and if I can, I'll fly away from the Sonos app in the future 

 

Thanks all for getting back to me!

Cheers, Oli


Airgetlam
  • 42453 replies
  • February 11, 2025

Note, simply rebooting your internet doesn’t provide all the same value as the process I described.

On the other hand, I am glad you’ve cleared up your issue. 


  • Author
  • Contributor I
  • 8 replies
  • February 17, 2025

Yeah, so explain to me how my I network speed prevent me from selecting something in the app.i could understand it could not play, but I could not browse. This app, while it has been better is still annoying. Like I have no speaker on my network and it takes Minutes to detect those.

Anyway, it is back now. So I guess this topic should be closed 


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