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Connecting app to devices

  • October 24, 2024
  • 5 replies
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A

My Sonos app will connect to only one device at a time. I have a Roam and an Arc. When I connect to the Arc and try to add the Roam to the same source, the app tells me, "Unable to connect. Try again later." Same if I connect to the Roam and try to add the Arc. I can connect to one at a time and add a different source to each, but I can't connect both devices to the same source simultaneously. 

 

This is a new problem. I've had the same setup for nearly a year with no problem until now. I've restarted the app and both devices to no avail. 

 

Any ideas?

Best answer by Stanley_4

Do they both show in the App at the same time?

Did you try powering all Sonos down, rebooting the router and powering them back up?

Are all on the same software version? (update should catch this if you re-run it)

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5 replies

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 11223 replies
  • Answer
  • October 24, 2024

Do they both show in the App at the same time?

Did you try powering all Sonos down, rebooting the router and powering them back up?

Are all on the same software version? (update should catch this if you re-run it)

A
1 person likes this
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    Alpaca
A
  • Alpaca
  • Author
  • Contributor I
  • 2 replies
  • October 24, 2024

Thanks Stanley_4. Software version was the problem. The Roam had been powered down for a while. I guess it had fallen behind, and the auto update didn't happen immediately. 

Stanley_4
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  • Stanley_4
    Stanley_4
MoPac
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  • MoPac
  • Headliner II
  • 1104 replies
  • October 24, 2024


 Are you using this screen?  When you touch Apply is that when you get the error message?

 

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 11223 replies
  • October 24, 2024

Sonos could add a pop-up telling you an update is needed when it sees some updated and some old software. Even a better error than "Unable to connect. Try again later." would help.

Airgetlam
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  • Airgetlam
    Airgetlam
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    Alpaca
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  • Alpaca
  • Author
  • Contributor I
  • 2 replies
  • October 25, 2024
MoPac wrote:


 Are you using this screen?  When you touch Apply is that when you get the error message?

 

@MoPac That’s correct. The problem turned out to be different software versions on the two devices. I supposed if I had waited long enough, the auto software updating feature might have fixed it. A manual software update took care of it right away.

Airgetlam
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  • Airgetlam
    Airgetlam
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