Has anyone else experienced the error message “The channel does not exist (anymore)”. I am getting it on all channels on SiriusXM. I have reset my router, rebooted my phone and the message still shows. My SiriusXM works through their app but now through my Sonos. Thanks in advance for any help.
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I have the exact same problem with Sirius XM, all morning, Apple Music works perfectly but not Sirius XM, the Sirius app works well by itself.
Ditto. Same thing. I tried a bunch. “This channel doesn’t exist anymore”. At first, I was getting it for the channel group (News/Public Radio).
Radio by Tune-in works fine.
Deedlebug57: I’m glad it’s working for you. But, not for me. I restarted the application on my Mac. But it still doesn’t work.
I have the same issue. It’s telling me channel doesn’t exist when accessing SiriusXm. Did a reboot of everything and still having the problem.
I’m having the same issue. If I use the phone app, I get the error “ channel doesn’t exist when accessing SiriusXm” but if I tell Alexa to play the station, it works. Not sure what has changed
have removed station from apps and added back. have rebooted systems. still have “the channel does not exist (anymore)” message.
Getting same thing today. I’m wondering if this keeps happening every once in a while when Sirius does an update to their station list. (My car radio pauses and says ‘refreshing stations’ every so often). Maybe an internal ID or something is being used by Sonos behind the scenes and until Sonos refreshes this on their servers, we’re dead in the water..
All Sonos does is point to a SiriusXM location/server. Any changes at that location are handled by SiriusXM, and not Sonos. You may be better off calling them, rather than posting here.
My service came back at 8:30 am. I heard from Sonos this morning and let the technician know that I had an issue and it had resolved. I also let him know that there were other customers experiencing the same issue. I ran a diagnostic and sent the info to Sonos. I hope you all get your service back soon.
NOT back here. Getting the error message “unable to play (name of station)”. All other DSP’s play fine, and we can play it directly via the app, but not through Sonos.
What’s up, Sonos?
I just got it to work by updating my password in the Sonos app (even though it’s the same password).
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