CBC content not loading in Sonos app

A few ‘ standard’ things to try. First, remove the CBC stream from your Sonos app. Then try a reboot of your router, followed by a reboot of all your Sonos. Check for updates (either S1 or S2, whichever you’re using). Then add back in the CBC player to your Sonos. Test.

If you’re still experiencing issues, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I’ll give that a go.

Just so you’re aware, it’s possible that the Sonos folks may not to be able to help, if the issue is with the CBC servers. They wouldn’t have access to those, but should be able to suggest where the issue is, which could be local, could be a Sonos controller issue, or could be CBC. I don’t live in Canada, so it’s hard for me to test with a similar setup. 

Just to provide a reference, I am currently listening to cbc Yellowknife through the cbc service on Sonos. 

So something in my Sonos cache on my iPhone must be mucking things up. 
 

Yep, I just tried with my iPad and it is working just fine with that device. 
 

So it’s just a problem with my iPhone. I tried deleting the Sonos app on my iPhone and reinstalling it. But I didn’t shut down my iPhone between uninstalling and reinstalling. Would that make a difference?

If you’re using the Sonos controller, no. The Sonos controller is merely a remote control to see what is happening on the speakers. However, if you’re using AirPlay 2 instead, then the sound is going through the device before it reaches the Sonos.

Something seems odd here. I’d certainly call Sonos Support to discuss it.

I have been experiencing the same problem frequently for the past few weeks. The most annoying thing is that it’s sporadic. CBC works for a while, then the error messages start again. Occasionally, when the CBC page shows nothing is available, I can play the favourites I have saved from that service. Sometimes not. Sometimes I get a message saying “ the connection to CBC radio, and music was lost” when trying to play a station, yet the program information on the app play bar appears. After trying four or five times the station might actually play. Or it might not for a day or two. in my case it has nothing to do with my network because it has happened to me in both the homes in which I spend time—in Canada and in Brazil. I am in Brazil as I write this; I was in Canada last week. It was happening in both homes, and in both homes the issue was sporadic. Separate networks, separate, networking equipment, different Sonos gear, etc., etc. It happens whether I’m using the iPad as a controller, an android tablet, my android phone, or any other device. Other services are working fine. As as I write this, I can play absolutely nothing from CBC, while yesterday afternoon was fine. Yesterday morning was a disaster. For the two days before that CBC seemed to play fine. The day before that it was useless. CBC radio problems became far more frequent after the disastrous rollout of the new app and they’ve never been completely resolved.

> Toolio, my issues also started with the updated app losing all of the different CBC music streams. When CBC does work it is only the livestreams. 

Yesterday vs. today. Sometimes the situation change’s throughout the day.

Less than 3 hours after the post above. CBC “no content available” message again.