2 Days ago I had NTS playing on my Sonos speakers, I needed to vacuum while it was on, and unplugged a speaker that was playing. I’ve done this before, and nothing unnormal happened. The other speakers continued playing. I’m not sure if this caused the problem or not.
After trying to start any NTS stream afterwards, the Track information updates, but none of them will play. The error log shows the same error for every station ‘cannot connect to NTS Radio because the server cannot be found.’
The Stations are playing fine through the NTS website. All my other Sonos Services are still working just fine. Any idea how to fix this? My next troubleshooting step would be to reset my entire sonos system, which I’d like to not have to do.
Best answer by laind
A week later, and it’s still not working.
This seems to be a problem with the S1 System. The issue seems to be with the system suddenly not being able to connect to NTS’s HTTPS stream. I’m not sure what’s going on, but it might be a HTTPS certificate problem on the S1 system, or the systems clock. I’d like to investigate further, is there a way to get a terminal shell for the S1 speakers so I can look at the logs?
For now, I found a work around that will hopefully help other S1 users like @JamesGold and @ric_bell . This solution will work unless NTS stops offering streaming over HTTP.
Add the service “TuneIn”.
Go to the Service in your sonos s1 controller program
Go to “My Radio Stations”
Click “Add New Radio Station”
Name it whatever you want and use the Following addresses for the streams
If you need help adding other stations let me know, most of them are mixtape followed by a number.
I hope this helps someone. Still no idea why it just randomly stopped working on the system. When I first tried this solution, I was trying to use https and they still wouldn’t work. It wasn’t until I used regular http that I got it working. I don’t know if they are doing anymore S1 updates that could fix this. But it’s almost certainly an HTTPS certificate issue.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
I can’t play any of the NTS channels through my Sonos S1 Controller. Anyone found a workaround? This can’t go unfixed can it? That would make so many systems out there incompatible. Not that NTS is a massively listened to service but seems crazy the S1 hasn’t been thought about.
I can’t play any of the NTS channels through my Sonos S1 Controller. Anyone found a workaround? This can’t go unfixed can it? That would make so many systems out there incompatible. Not that NTS is a massively listened to service but seems crazy the S1 hasn’t been thought about.
Its not that crazy. S1 users are less than 15% these days, declining literally every day. Mind you, the fact that S1 is the cause is speculation by me. You should contact NTS directly to confirm.
I can’t play any of the NTS channels through my Sonos S1 Controller. Anyone found a workaround? This can’t go unfixed can it? That would make so many systems out there incompatible. Not that NTS is a massively listened to service but seems crazy the S1 hasn’t been thought about.
Its not that crazy. S1 users are less than 15% these days, declining literally every day. Mind you, the fact that S1 is the cause is speculation by me. You should contact NTS directly to confirm.
Understood about the low usage of S1 but I’m not actually able to use the S2 controller as I am using a Sonos Play 3 speaker and I don’t believe it is compatible.
I’ve just deleted the S2 controller I had on my Mac and re-downloaded it and you’re totally right, now works with my S3. The app icon is different (this has rounded corners rather than sqaure) so some updates must have happened or I was using a really early version? Either way, very happy, thanks for the support.
Yes, the app icon is different, so you can tell the difference between S1 and S2 at a balance, probably for those who need to run both systems.
It’s possible you hadn’t been updating properly, hard to tell. Sonos does release updates relatively frequently, even for S1, which is down to bug fixes at this point.
This seems to be a problem with the S1 System. The issue seems to be with the system suddenly not being able to connect to NTS’s HTTPS stream. I’m not sure what’s going on, but it might be a HTTPS certificate problem on the S1 system, or the systems clock. I’d like to investigate further, is there a way to get a terminal shell for the S1 speakers so I can look at the logs?
For now, I found a work around that will hopefully help other S1 users like @JamesGold and @ric_bell . This solution will work unless NTS stops offering streaming over HTTP.
Add the service “TuneIn”.
Go to the Service in your sonos s1 controller program
Go to “My Radio Stations”
Click “Add New Radio Station”
Name it whatever you want and use the Following addresses for the streams
If you need help adding other stations let me know, most of them are mixtape followed by a number.
I hope this helps someone. Still no idea why it just randomly stopped working on the system. When I first tried this solution, I was trying to use https and they still wouldn’t work. It wasn’t until I used regular http that I got it working. I don’t know if they are doing anymore S1 updates that could fix this. But it’s almost certainly an HTTPS certificate issue.
This seems to be a problem with the S1 System. The issue seems to be with the system suddenly not being able to connect to NTS’s HTTPS stream. I’m not sure what’s going on, but it might be a HTTPS certificate problem on the S1 system, or the systems clock. I’d like to investigate further, is there a way to get a terminal shell for the S1 speakers so I can look at the logs?
For now, I found a work around that will hopefully help other S1 users like @JamesGold and @ric_bell . This solution will work unless NTS stops offering streaming over HTTP.
Add the service “TuneIn”.
Go to the Service in your sonos s1 controller program
Go to “My Radio Stations”
Click “Add New Radio Station”
Name it whatever you want and use the Following addresses for the streams
If you need help adding other stations let me know, most of them are mixtape followed by a number.
I hope this helps someone. Still no idea why it just randomly stopped working on the system. When I first tried this solution, I was trying to use https and they still wouldn’t work. It wasn’t until I used regular http that I got it working. I don’t know if they are doing anymore S1 updates that could fix this. But it’s almost certainly an HTTPS certificate issue.
Can you teach us how to locate the streaming url with these mixtape numbers? I’d like to add Expansions and The Tube infinite mixtapes, but I’m not a skilled digital sleuth to decipher where these geo stream url addresses are hidden. Thanks so much!
UPDATE: The latest software update that came out for the S1 system today 01/27/2023 fixed the issue for me, my NTS stations are working again. Thank you Sonos.
This seems to be a problem with the S1 System. The issue seems to be with the system suddenly not being able to connect to NTS’s HTTPS stream. I’m not sure what’s going on, but it might be a HTTPS certificate problem on the S1 system, or the systems clock. I’d like to investigate further, is there a way to get a terminal shell for the S1 speakers so I can look at the logs?
For now, I found a work around that will hopefully help other S1 users like @JamesGold and @ric_bell . This solution will work unless NTS stops offering streaming over HTTP.
Add the service “TuneIn”.
Go to the Service in your sonos s1 controller program
Go to “My Radio Stations”
Click “Add New Radio Station”
Name it whatever you want and use the Following addresses for the streams
If you need help adding other stations let me know, most of them are mixtape followed by a number.
I hope this helps someone. Still no idea why it just randomly stopped working on the system. When I first tried this solution, I was trying to use https and they still wouldn’t work. It wasn’t until I used regular http that I got it working. I don’t know if they are doing anymore S1 updates that could fix this. But it’s almost certainly an HTTPS certificate issue.
Can you teach us how to locate the streaming url with these mixtape numbers? I’d like to add Expansions and The Tube infinite mixtapes, but I’m not a skilled digital sleuth to decipher where these geo stream url addresses are hidden. Thanks so much!
The easiest way to do this is to have the google developer console open to the network tab, and see what file loads when you click the “play” button on a website with music. It should list either a .mp3 or .m4u, you can add this URL to your tune-in playlists. hope this helps!
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. You can always change your cookie preferences in your profile settings. Learn more about our cookies.
