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Hi there,

I recently lost the ability to sign into the Sonos app on my iPad. The “recently played” section has a message “Sign in as system owner” message, and when I click the button, I get a browser window for login.sonos.com, but no fields are displayed.

If I drag that window over to get a split screen, I can authenticate, but then the app responds with “Something went wrong” (why can’t programmers tell us what went wrong - it can’t be that hard 😃).

Please see attached images. I also have the URL used to open the browser if required

  • iPad = 7th gen
  • iPad OS = 18.1.1
  • Sonos app = 80.12.03

I tried both Chrome and Safari as browsers (via “Default browser”) but the result is the same.

I reset the iPad (shutdown and restart) but am reluctant to reset or reinstall the app in case I lose anything more - I’m still able to connect to my services and play from there. System is working fine with both the PC app and from my Android phone.

Any clues or hints would be much appreciated!

Cheers, John

initial logon screen
 

 

successfull logon after dragging screen to one side (email redacted)

 

after clicking “Allow”

 

Hi ​@johnnyBionic 

Welcome to the Sonos Community!

Sorry to hear about this issue you are having with the Sonos app and your iPad.

You’ve already tried most of the steps I was going to suggest, so the one that remains is the one you are reluctant to do - the app reset.

All settings are stored on your speakers, so resetting the app will not be a big deal at all.

Please go to User Icon » App Preferences » Reset App » Reset to do so, and on reopening the app afterwards, opt to connect to an existing system.

If you see the same issue again, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

One more thing - the email you are using to post here has a system registered to it, so please ensure that you are using the same email to log into the app (in case you have two emails that are similar).

I hope this helps.

Hi Corry,

Thanks for the prompt response. 

I tried resetting the app, as well as re-installing, unfortunately neither helped - although as you said I did not lose any settings. So I’ll get in touch with techinical support.

Thanks for the info about the email address - they are indeed the same.

Cheers, John

I have resolved the issue! 😎
 

I had a similar issue when I tried logging into a site using Google (i.e. when you use your Google account instead of creating an account for the site), and a browser window popped up, with the message “Javascript is required” - which was a big clue 😆
I’d disabled Javascript in an attempt to stop pop-up windows and all the other annoying stuff you get on websites these days, which on the iPad is a bit of an all-or-nothing thing, not like other platforms where it can be selected for particular sites.

Once I’d re-enabled Javascript, I was able to login to Sonos.

 

Hi ​@johnnyBionic 

Glad to hear you found the solution - thanks for updating the thread!

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