Hi. Is anyone else experiencing dropouts, skips, etc with Apple Music since Apple Music moved to Lossless? Before Lossless was introduced, I never had these issues. I have tried Amazon HD and Quboz in the past - both high-res services - and experienced the same behavior. Eventually my system will realize it’s not working and then downgrade back to non-Lossless music, but then it will try again 5 songs or so later. We really need a toggle in the app to downgrade to non-Lossless streaming for the systems that can’t handle it.
Apple Music Lossless Cutouts and Skips
I have Apple Music and experience no such problem.
I think part (maybe all) of the problem lies with your network configuration. I have a Wi-Fi 7 mesh network consisting of three (3) Asus routers configured in what Asus calls an “AiMesh”
Only the main router has DHCP capability. The other two for all practical purposes merely extend my network coverage. Going forward I’ll refer to all three routers as “nodes”.
I don’t (nor would I want to) as you say “lock” a Sonos speaker to one of the satellites. Furthermore that would defeat the purpose of the mesh which is ‘self-healing” meaning that if one satellite fails the other nodes will acquire the clients.
The Wifi signal strength broadcast by the nodes will vary depending upon any number of factors. The Wi-Fi signals broadcast by all three (3) nodes are overlapping to a degree but not to the point where a client will ignore the closest node and seek one further away.
My Sonos speakers typically attach to the nearest node; as they should. However, if the signal strength drops on the nearest node my Sonos will attach to the strongest Wi-Fi signal still available. I do not employ “smart” band steering; nor do I have separate SSID’s for 2.4Ghz, 5Ghz and 6Ghz bands. They all have the same SSID.
You’ll probably disagree with what I’ve posted. As you most likely assume your mesh is properly configured. That’s fine ...as you are entitled to your opinion. However, I can unequivocally say:
- My network handles anywhere between 50 to 60 clients at any given time
- Thirty-one (31) of those clients are Sonos units
- I don’t experience the AppleMusic issues you describe
Per AjTrek1’s suggestion I removed the router binding for my Sonos components. All Apple Music audio is coming in lossless, with no more stuttering. Thank you.
Fyi, my network is a 3 node Asus Wi-Fi 6 AiMesh, with Ethernet backhaul. Default network settings, same SSID for 2.4 GHz & 5 GHz.
Per AjTrek1’s suggestion I removed the router binding for my Sonos components. All Apple Music audio is coming in lossless, with no more stuttering. Thank you.
Fyi, my network is a 3 node Asus Wi-Fi 6 AiMesh, with Ethernet backhaul. Default network settings, same SSID for 2.4 GHz & 5 GHz.
FYI, my Asus AiMesh also has a wired (Ethernet) backhaul. 😂
I am having this same issue. Apple music only. It just will skip or jump back 1 second. No issues with Spotify.
I also tried all the networking suggestions and updates without any improvement.
Has Sonos acknowledged this issue at all?
It’s more likely an issue with the connection between your speakers and the Apple server that Sonos has been told to connect to than an issue with Sonos, per se.
I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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