Hi. Is anyone else experiencing dropouts, skips, etc with Apple Music since Apple Music moved to Lossless? Before Lossless was introduced, I never had these issues. I have tried Amazon HD and Quboz in the past - both high-res services - and experienced the same behavior. Eventually my system will realize it’s not working and then downgrade back to non-Lossless music, but then it will try again 5 songs or so later. We really need a toggle in the app to downgrade to non-Lossless streaming for the systems that can’t handle it.
Yes, many users have reported this problem with lossless playback. The ability to disable lossless music would be a nice feature.
One workaround is starting the Apple Music stream using a voice assistant. This will result in lossy playback and a more reliable stream.
+18Hi
Welcome back to the Sonos Community!
Thank you - I've marked this thread as a feature request and it will be seen by the relevant teams for consideration. Keep the ideas coming!
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
1 person likes this
I will definitely give the voice assistant route a try - thank you for the tip!
And yes - definitely a feature request -- would love to see it implemented -- thanks for marking it as such.
I'm having the same issue with Apple Music and lossless audio – random dropouts on both my wired and wireless speakers. So, disabling lossless isn't the answer, I think Sonos needs to investigate and fix this lossless playback problem. Lots of people are experiencing it, and it's definitely not a user network issue everytime.
+18Hi
We will be happy to investigate for you - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
1 person likes this
I will attempt to re-engage with technical support; however, this issue has persisted for several months without resolution.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.