An odd thing is happening when connected to My Cloud Home

  • 26 February 2021
  • 2 replies

I have a My Cloud Home setup and have connected it to the Sonos Desktop Controller on my MacBook Pro. Most of the music files read fine and are in the correct order but one folder is completely out of order.

Can anyone suggest what might be the issue and how I can fix it? I am attaching a picture of what I see when I go into the album folder. I have other album folders that have files numbered the exact same way and they read absolutely fine. It’s really starting to drive me up the wall.

Any advice would be appreciated.



Best answer by John B 26 February 2021, 18:18

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2 replies

Have you reindexed the Sonos Music Library?

The Albums view doesn’t use the filenames - they are irrelevant.  It uses the tags (metadata) embedded in the files so i expect that is screwed up for this album.

You may need a tag editor to view and change the tags.

Thanks John, you were spot on with this. The individual files had some strange metadata on them. I’ve cleared that off and it’s all working as it should.