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Amazon Music Account Linking - amazon.com authorisation (need .co.uk)

  • November 22, 2024
  • 6 replies
  • 156 views
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I know this has come up before but having followed all the suggestions and apparent "solutions" I'm still stuck with this issue. And I am going to give a far more detailed breakdown of what I've tried/what I am able to get to until I hit a wall and I definitely haven't seen any of this info elsewhere (I did look all over, both here & with Amazon)

I have not been able to properly link my Amazon Music Unlimited subscription - I can't manage the library, I can't search/add to library/like or dislike etc, can't control playlists. It does show me my library and I can keep it playing (because in the backend, somewhere, it must show I have a subscription) but basically it's linking a "Prime Music" free or stripped-down version because it's linking to an American Amazon.com domain, and I DO have an Amazon.com account (I was on there back before they even had a UK domain to speak of) and I am also an Amazon Prime member in the UK. This covers audible as well I suppose - I unlinked Audible and Alexa in the process of trying to correct this - and I am trying to re-authorise Audible and because it is taking me to the Amazon.com domain, I don't want to proceed, in case it guarantees I won't be able to fix the Amazon Music problems that are the main concern.

Here is the authorisation link when I use the Sonos desktop app:

 

Moderator edit: [link removed]


I'm a novice (won't deny) but a fairly wily one so some things, to the experts out there who might be reading, will sound completely idiotic, but bear with me. Also, if any of the above link contains identifiers or other personal info, I'll scrub that, but I'm leaving it all in until someone tells me otherwise. What I'm looking at chiefly is:

"chimera code based linking"
CBL-code (presumably = chimera based linking) = 3DDY6BZK
Language (of client request?) = en_US
MarketplacdeID = ATVPDKIKX0DER
Language (of Marketplace?) =en_US

So, is there any way to:
force those languages to en_gb; maybe then Amazon will redirect me automatically;
Take a chimea code - I think max_auth_age=900 means I get 900 seconds to use the code? - and somehow feed it to Amazon.co.uk manally?
Is the marketplace ID relevant, can that be changed?
Is the "client-context" number relevant?
Is there anything else the well informed could point out? All help appreciated

Best answer by Corry P

Hi ​@Eradicua 

Welcome to the Sonos Community!

Sorry to hear of the issues you are having with trying to add Amazon Music Unlimited to your Sonos system.

Your questions are a bit beyond my pay-grade, I’m afraid, but when adding my own account from within the UK, I am taken to a URL with amazon.com as the domain, not to amazon.co.uk. And, I have checked the address on your Sonos account and it is set to the correct region.

Please try uninstalling the Amazon Music app, and the Amazon Shopping app, if you have them installed on the same device. Once, done, try adding the Amazon music service to your Sonos system once more.

If that does not help, please reset the Sonos app (User icon » App Preferences » Reset App » Reset). Once done, reopen the app and opt to connect to an existing system and sign in before trying to add Amazon Music again.

And if that did not help either, I recommend you get in touch with our technical support team who can try a test account on your system to see if that is where the problem lies.

If any of these steps do help, please reinstall the Amazon apps if you removed them earlier.

I hope this helps.

Edit: It may also help to sign out of Amazon websites at the same stage as uninstalling apps.

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6 replies

Corry P
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  • Corry P
  • Sonos Staff
  • 8550 replies
  • Answer
  • November 25, 2024

Hi ​@Eradicua 

Welcome to the Sonos Community!

Sorry to hear of the issues you are having with trying to add Amazon Music Unlimited to your Sonos system.

Your questions are a bit beyond my pay-grade, I’m afraid, but when adding my own account from within the UK, I am taken to a URL with amazon.com as the domain, not to amazon.co.uk. And, I have checked the address on your Sonos account and it is set to the correct region.

Please try uninstalling the Amazon Music app, and the Amazon Shopping app, if you have them installed on the same device. Once, done, try adding the Amazon music service to your Sonos system once more.

If that does not help, please reset the Sonos app (User icon » App Preferences » Reset App » Reset). Once done, reopen the app and opt to connect to an existing system and sign in before trying to add Amazon Music again.

And if that did not help either, I recommend you get in touch with our technical support team who can try a test account on your system to see if that is where the problem lies.

If any of these steps do help, please reinstall the Amazon apps if you removed them earlier.

I hope this helps.

Edit: It may also help to sign out of Amazon websites at the same stage as uninstalling apps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
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  • Airgetlam
    Airgetlam
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  • Eradicua
  • Author
  • Contributor II
  • 3 replies
  • December 30, 2024

Well, thank you both for your attempted help. 

The problem has not been addressed and I will probably return to Amazon’s help first and see if the problem can be resolved through them. It does allow me to play music, but I can’t manage the library, that is true for 2/4 services currently used (Amazon & Apple can’t manage; Deezer & Spotify can manage) this may sound small but it’s actually a huge part of the functionality for me, because liking song/adding to favourites/adding to library or managing playlists, if I can’t do that via Sonos, I have to go to the service app itself and manage there.

 

I don’t like using the services own app to control the music (i.e. using Amazon Music and casting to Sonos) because I like being able to switch between services and I also feel like the performance quality is reduced… 

 

So, any other ideas on how to return this ability? 

BRING BACK AUDIOBOOKS.COM SERVICE!
Corry P
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  • Corry P
  • Sonos Staff
  • 8550 replies
  • December 30, 2024

Hi ​@Eradicua 

We are not aware of any issues affecting the ability to perform the functions you listed with Amazon Music. 

If you are convinced that the problem is due to the specific domain in use, it may help to change the default browser on your device and try again, or indeed try adding the account from a different app entirely, like the one for Mac or Windows, both of which can be downloaded at https://support.sonos.com/downloads

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
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  • Airgetlam
    Airgetlam
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  • Eradicua
  • Author
  • Contributor II
  • 3 replies
  • December 31, 2024

iMPORTANT DISCOVERY (I think) - please see this post:

 

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  • Eradicua
  • Author
  • Contributor II
  • 3 replies
  • December 31, 2024
Corry P wrote:

Hi ​@Eradicua 

We are not aware of any issues affecting the ability to perform the functions you listed with Amazon Music. 

If you are convinced that the problem is due to the specific domain in use, it may help to change the default browser on your device and try again, or indeed try adding the account from a different app entirely, like the one for Mac or Windows, both of which can be downloaded at https://support.sonos.com/downloads

I hope this helps.

Please see the post above, quoting you now only in the hopes it will get the above thread directly to you 

 

if this is not a problem with all users, then some of us definitely - myself included. And this is where the problem is arising - lowest-level scopes authorisation being requested or sent. If that’s an issue on Amazon’s end then someone please reply and explain in that topic I created.

This is for the benefit of ALL users without full library management, who keep posting all kinds of queries because there's many possible sources, but ultimately I do think this is the key solution, so long as the scopes are properly requested then it should resolve all issues

BRING BACK AUDIOBOOKS.COM SERVICE!
Corry P
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  • Corry P
  • Sonos Staff
  • 8550 replies
  • December 31, 2024

Hi ​@Eradicua 

Please note that it is Amazon who wrote the integration that interfaces Sonos and the Amazon Music service together - I am sure they know their own API.

I will flag the other thread with an engineer, however. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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