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Amazon Music Ultra HD (albeit I guess at 48KHz) has been playing succesfully on my paired Fives, Port, Roam and Play: Five (2nd Generation). In fact I’ve noticed more Ultra HD options over the last few weeks.

Today though trying to playing A Pink Floyd album (A Saucerful...) it wouldn’t play and a message appeared:

Amazon Music. it's encoded at an unsupported sample rate 48000 hz 

which should be playable! Other albums which previously played as Ultra HD still do, others now as HD.

Anybody also having this (or able to solve!) problem. Thanks for any help.

I’d first try a simple reboot of your Sonos devices.

There is something going on with Pink Floyd albums and the 50th anniversary of wish you were here, Album artwork changing to txt and tracks not playable across different music streamers and not limited to Sonos or just Amazon.

Thanks for your replies. I tried rebooting my Fives to no avail. Hopefully it’s just an artist specific problem that Belly M mentions. 

Back with my system now and agree there is some odd behaviour going on with Pink Floyd’s A Saucerful of Secrets album. Majority of tracks on album do begin play, but then can experience skipping track or seeing error messages.

Mr T: I keep trying. Sometimes it plays in HD but then skips. Sometimes regular. And sometimes UltraHD but doesn’t play with the 48KHz message. Hopefully it’s a source problem.

Mr T: I keep trying. Sometimes it plays in HD but then skips. Sometimes regular. And sometimes UltraHD but doesn’t play with the 48KHz message. Hopefully it’s a source problem.

Definitely appears to be issues playing the Ultra HD version. If I limit the stream to HD (playing to Fives with a Sub Gen2) then the album plays without issue.

Amazon uses adaptive bitrate streaming so it can take a few minutes of playback before the stream reverts back to the best possible audio format after playback errors encountered. I’ve got no issues playing Ultra HD albums from other artists.

Limit the stream to HD by including an older device in the group if you can until the issue is fixed for this album.

Turns out…”Amazon Music Unlimited suddenly now offering 32-bit content at 192 Khz on select tracks”

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