80.10.06 (Android)

Sonos likes it to be a surprise?

I did a manual update a few minutes ago and got it, auto update at midnight (15:00 Phoenix, AZ time) didn’t see it.

Sonos doesn’t know?

When I used to release apps to the various stores, they would appear when the people managing that particular store were ‘ready’ . Some stores were much quicker than others, more often than not. But at no point would either Apple or Google ‘promise’ a time to me. 

Firmware update 16.4.2 is also available. And finally the combination album bug is fixed. 😎

I believe it's phased. I can't see this app update yet. Only the firmware update so far.

It’s largely down to Google and the country you’re in.

I think it's not related to Google and is a Sonos decision, similar to the last update where they said “This release will be gradually rolled out to users over several days.”

It's still not available to me either.

Okay, happy to stand corrected if that’s the case.

In Google Play Store (UK) yesterday. Need to tap to see Update otherwise it's just Open option. Hardware update need too. 

Still no update here on any (Android) device.

The point about the recent Hardware update is interesting though as I haven’t applied it - but an App update is just a view on the store to see if there’s a newer version isn’t it - you don’t need to be connected to the system at the time to see if the hardware update has been installed.  I appreciate there’s a system update that needs to be installed for the App update to fix all the issues it’s intended to - I’m just saying I don’t think installing it is a pre-requisite to seeing the App update in the first place.

I’d be curious what happens if you delete your local files, then go back to the store and download ‘fresh’. Do you get the ‘new’ version, or do you get the version you already had?

You’d need to be sure to ‘Connect to existing system’ when prompted, but as all data is stored on the speakers, and not in the controller, I’d think the risk is minimal. 

I know if I delete the App etc. I’d need to connect to the existing system etc.

As Sonos literally say for this release here that “This release will be gradually rolled out to users over several days.”, I’m fine believing that’s the case and not something else that somehow affected all my devices that would need the App resetting/removing if I wanted the new version.

I smiled how they switched to the proper (European/UK) date system for it. 😁  Unless we have a 15th month now.

Uninstalled e installed fresh from Google Play Store. Still previous version 😐

Thanks for testing that, I wasn’t sure. 

I tried checking the Play Store with an Android that had never had Sonos loaded on it to confirm it wasn’t a lingering issue with some old stuff I’d done. The old version is still being served up by the Store so it is on Google, not an App glitch.

Sonos suggested I give it until at least next Tuesday before I worry about it.

Old version still in Canada.

I'm starting to think this update is only Vaporware.

Me too.  I’m in UK with 80.10.06, 20241007 installed and useless - won’t let me register or set up my S2 speakers - and that’s what still shows up on Play Store.

Thank goodness for S1, still going strong with whatever gear I can “downgrade” so as to play music.

What on earth were/are they thinking?

Even stranger is the fact that when people comment on Sonos Facebook posts about the latest (non-existent for many) Android update not being available in the Play Store they get a banal Sonos reply telling them how to do Android updates. Then, when they reply again informing Sonos that no update can be done because only the older version exists in their country’s Play Store, their reply is removed by Sonos. My Facebook replies to that effect have been removed three times. Now Sonos is trying to control the narrative.

@sonos claim that they want to regain our trust then treat us badly. Their own priority right now is the launch of 2 new products and that is where their focus is. I know now without a shadow of a doubt that I will never exchange my hard earned money for a new Sonos product.

Who at Sonos is responsible for their Facebook presence? It’s odd to me that their policies there are more stringent than they are here. 

I would not call removing replies pointing out errors in Sonos’s advice/instruction ”stringent.” I would call it an attempt to hide the truth.

Is it someone from Sonos, or someone from FaceBook?

Perhaps equally as importantly, why would there be different standards applied to Facebook by Sonos, than here on their own forums, assuming it is being done by a Sonos person? I don’t understand that concept. 

Perhaps it's because potential customers are more likely to check out Sonos on Facebook, while here it is mainly existing customers. New customers will be turned off by reading about what Sonos can't do properly, and about the trials and tribulations of former Sonos fans who have dealt with a fiasco that has now lasted almost six months. Lately, Sonos seems far more concerned about new customers, at the expense of its existing customer base. It is, apparently,  unaware of that business school adage that preaches it costs more to attract new customers than it does to keep existing customers happy.

It is now 21 oct. and still the 15 oct android app update not in my playstore.