As soon as Line In appears, even to disappear again, I suggest that users immediately configure all their Sonos units that have the line in jacks to immediately configure them to autoplay, and select the speakers that should play in response to a signal sensed at the jack.
I am guessing that once this is done, even if line in disappears from the app, Sonos speakers will play any source wired to said jacks. Even if the new app remains AWOL.
You can then continue to play music on Sonos regardless of the new app on going chaos.
Use the Desktop app or third party.
Mine was just missing on my android phone but was present on my iPad. So, I tried reinstalling the app on my android device and that seems to have brought it back.
I've reinstalled the app multiple times and sometimes it decides to work, other times not. Looking forward to a patch 
Yeah, sadly the line in came back briefly, it's now missing once again 
.
Hi Sonos! Fix this issue please!
I bought this system only so I could play my vinyls! Now you updated the app in may 2024 and now it’s almost September! I CANT PLAY MY MUSIC because of this ridiculous update. As all the other comments.. no line in. Not after reinstalling the system, downloading it again or trying to download to older app. How can you update something to something *! * this. (IOS)
*Moderator Note: Modified in accordance with the Community Code of Conduct.*
These app changes are becoming a joke, now missing the line-in, time to switch sell my customers to blue sound!
This is a massive issue. I cannot stand the Android-specific negligence on behalf of “upscale” hardware designers and marketing people. Stop pretending like living in the Apple ecosystem is a prerequisite to being affluent. This thing makes me so angry. I came looking for solutions today and there simply are non for Android. It just doesn’t work. Apple device? Fine. Windows application? Fine. Pixel phone? Nothing. Reboots, device changes, reinstalls, plug cleaning and re-plugging…
Most disappointing: not one official response in this thread. Not one. Pathetic. Sonos is sliding away from the once innovative company that knew it’s userbase. I am frustrated at the constant price hikes and the constantly poor “updates.” Thank goodness my gear still sounds good.
This is a massive issue. I cannot stand the Android-specific negligence on behalf of “upscale” hardware designers and marketing people. Stop pretending like living in the Apple ecosystem is a prerequisite to being affluent. This thing makes me so angry. I came looking for solutions today and there simply are non for Android. It just doesn’t work. Apple device? Fine. Windows application? Fine. Pixel phone? Nothing. Reboots, device changes, reinstalls, plug cleaning and re-plugging…
Most disappointing: not one official response in this thread. Not one. Pathetic. Sonos is sliding away from the once innovative company that knew it’s userbase. I am frustrated at the constant price hikes and the constantly poor “updates.” Thank goodness my gear still sounds good.
The Sonos Staff here are mainly moderators for the forum itself. If you’re looking for a response you’re probably best to get in touch with Sonos Customer Support instead. Here is the link to do that…
https://support.sonos.com/s/contact
These app changes are becoming a joke, now missing the line-in, time to switch sell my customers to blue sound!
Is that with Android, or an iOS mobile controllers? Only I can see the line-in option on Android. See attached.
If it’s not working then try signing out/in on the App or even resetting/reinstalling the App and see if that resolves the matter. If not check the line-in settings in the device properties in ‘Settings/System’ in the App and if still no joy after that then it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
Note I have just tried with iOS (iPhone) controller and that shows the line-in option too.
Please restore this feature.
I have experienced the same issue with the “Line In” feature disappearing. I went with the Sonos speakers throughout the house with the ability to play the surround sound from my TV through the system. I was hoping this would be resolved with an app update. I first discovered this the first week of the NFL season. I have spent hours on the phone with the support team. I have asked repeatedly if they are aware of an issue, and they always deny there is anything wrong on their end. Really let down by Sonos not be able to resolve this issue.
Reading many of the comments i am relieved to learn both that I am not the only one suffering from issues with Line-in function on the new app, and that the missing option is not due to my 3-yo’s curiosity. Be that as it may, the inability of SONOS to adequately address this issue is incredibly frustrating. The “Gold App” was the gold standard, the new app is problematic, difficult to navigate, and does not support basic listening functions.
Rant finished: has anyone been able to deduce/fix the issue of the disappearing Line-in function?
Jason,
I’m extremely frustrated this has not been resolved since the first week of September I discovered it. Probably was not working prior to this date.
For everyone to support Sonos and spend the higher amount on the speakers, to have this issue go unaddressed, has me questioning what is going on with this company. Having a team of Engineers who can investigate this, someone should be able to resolve this over the course of two months.
Line-In enumeration requires all devices to be discovered, and we know the new app still cannot do that reliably on all systems.
Use the Desktop app or third party for reliable device enumeration → reliable Line-In.
Line-In enumeration requires all devices to be discovered, and we know the new app still cannot do that reliably on all systems.
Use the Desktop app or third party for reliable device enumeration → reliable Line-In.
I thought Sonos were using the old and new methods of multicast device discovery - I base that on the attached comment from Sonos posted on Reddit.
Line-In enumeration requires all devices to be discovered, and we know the new app still cannot do that reliably on all systems.
Use the Desktop app or third party for reliable device enumeration → reliable Line-In.
I thought Sonos were using the old and new methods of multicast device discovery - I base that on the attached comment from Sonos posted on Reddit.
But still on their “coming soon” list is improved device discovery, so they still haven’t got it back as reliable as the v79 app (or Desktop). I frankly don’t understand why this remains a problem.
Line-In enumeration requires all devices to be discovered, and we know the new app still cannot do that reliably on all systems.
Use the Desktop app or third party for reliable device enumeration → reliable Line-In.
I thought Sonos were using the old and new methods of multicast device discovery - I base that on the attached comment from Sonos posted on Reddit.
But still on their “coming soon” list is improved device discovery, so they still haven’t got it back as reliable as the v79 app (or Desktop). I frankly don’t understand why this remains a problem.
I don’t see why there is an issue here either, based on what was said on the Reddit Q&A.. I just wonder if there are simply some router models (and/or switches) out there that ‘might’ possibly be at fault and in need of firmware update, or are ‘old’ and perhaps need replacing in some cases.
I know SkyQ boxes here in the UK have often been problematic with multicast device discovery and there have been some issues with BT routers too in the past, just as examples. Whilst some reported issues were resolved by switchover to SonosNet, the newer Sonos products no longer support that ‘wired’ connection method - so that is possibly adding to these issues too.
Line-In enumeration requires all devices to be discovered, and we know the new app still cannot do that reliably on all systems.
Use the Desktop app or third party for reliable device enumeration → reliable Line-In.
I thought Sonos were using the old and new methods of multicast device discovery - I base that on the attached comment from Sonos posted on Reddit.
But still on their “coming soon” list is improved device discovery, so they still haven’t got it back as reliable as the v79 app (or Desktop). I frankly don’t understand why this remains a problem.
Especially since Sonos would like us to believe they have “hundreds” of Sonos Engineers working on the problem. It’s been almost six months, it’s crazy.
Line-In enumeration requires all devices to be discovered, and we know the new app still cannot do that reliably on all systems.
Use the Desktop app or third party for reliable device enumeration → reliable Line-In.
I thought Sonos were using the old and new methods of multicast device discovery - I base that on the attached comment from Sonos posted on Reddit.
But still on their “coming soon” list is improved device discovery, so they still haven’t got it back as reliable as the v79 app (or Desktop). I frankly don’t understand why this remains a problem.
Especially since Sonos would like us to believe they have “hundreds” of Sonos Engineers working on the problem. It’s been almost six months, it’s crazy.
In fairness to Sonos, this issue is likely not affecting a huge proportion of Households - I can hand-on-heart say I’ve never come across the issue, nor have I seen it occur in Homes of family members or friends. I’ve only come across a ‘friend of a friend’ who had the issue with a BT SmartHub router and that was with a non-SonosNet capable Move gen1 speaker and they resolved it by putting their router into Bridge Mode and adding a WiFi Mesh system to their Home.
I guess Sonos will continue to try to improve things, but I’m not sure they will ever achieve 100% success in this area as it can be issues with Switches, extenders and even security software running on mobile devices - (blockers/vpn etc.) that can interrupt the device discovery packets.
I guess time will tell, but I understand similar issues exists with Apple AirPlay (bonjour service) too and clearly Apple have not fully resolved their AirPlay issues too.
In fairness to Sonos, this issue is likely not affecting a huge proportion of Households - I can hand-on-heart say I’ve never come across the issue, nor have I seen it occur in Homes of family members or friends. I’ve only come across a ‘friend of a friend’ who had the issue with a BT SmartHub router and that was with a non-SonosNet capable Move gen1 speaker and they resolved it by putting their router into Bridge Mode and adding a WiFi Mesh system to their Home.
I guess Sonos will continue to try to improve things, but I’m not sure they will ever achieve 100% success in this area as it can be issues with Switches, extenders and even security software running on mobile devices - (blockers/vpn etc.) that can interrupt the device discovery packets.
I guess time will tell, but I understand similar issues exists with Apple AirPlay (bonjour service) too and clearly Apple have not fully resolved their AirPlay issues too.
Sorry but there is no excuse for failing to find devices reliably in the new app when the Desktop app on the exact same network is reliable.
Sorry but there is no excuse for failing to find devices reliably in the new app when the Desktop app on the exact same network is reliable.
The S2 Desktop App didn’t work to find devices on a SkyQ network setup - just saying.
A Sonos Household was also problematic with some ‘other’ mesh networks too, like Google Nest for example and IIRC, users switched to SonosNet to resolve their issues.. but that’s not going to work these days with portable devices and new Sonos products that no longer use SonosNet.
So there might be reasons in some cases, with the new app, where it’s a perhaps a local issue too that’s causing the device discovery issue.
Taking on board what you said earlier - I assume Sonos are still fixing some issues as they encounter them being reported in the ‘real world’ and hopefully the reports will continue to dwindle, but I still think it will be difficult to achieve a 100% success rate in this area. Just too many variables to cover every eventuality and the different types of network hardware setups around the various Countries.. I know SkyQ mesh is still an example that gives rise to device discovery issues.
