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Updated app 12.2.2 and then system to 12.2.2, check updates bug


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Hi

 

I updates app and sonos system (ARC and gen3 sub) to 12.2.2 today.

After I went to check for updates via the app and it said app needs an update despite it all being up to date.

I clicked on update and it opened the app store sonos S2 app, but no update is available as its already updated.

Seems like a small bug, so just to make you aware.

Best answer by John B

If you keep getting it as an annoying warning, try uninstalling the app, reinstalling afresh and selecting ‘connect to existing system’.

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16 replies

  • 19684 replies
  • December 9, 2020

A few people seem to get this with every update (it’s not necessarily the same people!).  My recollection is that it is always iOS not Android… so you are probably about to tell me it’s on Android!


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  • Author
  • Headliner I
  • 311 replies
  • December 9, 2020
John B wrote:

A few people seem to get this with every update (it’s not necessarily the same people!).  My recollection is that it is always iOS not Android… so you are probably about to tell me it’s on Android!

Nah IOS:smile:


  • 19684 replies
  • Answer
  • December 9, 2020

If you keep getting it as an annoying warning, try uninstalling the app, reinstalling afresh and selecting ‘connect to existing system’.


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  • Author
  • Headliner I
  • 311 replies
  • December 9, 2020
John B wrote:

If you keep getting it as an annoying warning, try uninstalling the app, reinstalling afresh and selecting ‘connect to existing system’.

Thank you will do if that happens, seems to only happen if i manually check for updates though.


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  • Trending Lyricist I
  • 11 replies
  • December 22, 2020

I have been having trouble getting my new Move to stay connected and I noticed that when I check the app version manually it ssaid I needed an update. I tried uninstalling and reinstalling and it still says there is an update availabe. Not sure if its causing any problems or if its just a bad message


  • 19684 replies
  • December 22, 2020

Is it saying the app needs an update or that a system update is available?


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  • Trending Lyricist I
  • 11 replies
  • December 22, 2020

If I do a manual check for updates it says “Sonos app needs updating. Tap the button to go to the app store. When you go to the app store nothing happens because I’m on the latest version 12.2.2


  • 19684 replies
  • December 22, 2020

Have you tried the suggestion above, uninstall and reinstall?


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  • Trending Lyricist I
  • 11 replies
  • December 22, 2020

Yes, I’ve tried uninstall/reinstall a couple of times but I still get the message


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  • Author
  • Headliner I
  • 311 replies
  • December 23, 2020
dmlear57 wrote:

Yes, I’ve tried uninstall/reinstall a couple of times but I still get the message

If you are on latest app, just wait until a new version is out and it will still update, mine still does it, and I couldn't be bothered to uninstall and reinstall.


  • Contributor I
  • 5 replies
  • January 12, 2021

Reading the above thread, I believe Sonos should release a 12.2.2.1 that should eliminate this annoying situation.  Passing the buck on your customers is frankly, unprofessional.


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  • Renowned Enthusiast II
  • 146 replies
  • January 13, 2021

I have been having this issue for a while. keeps saying there is an update then goes to the App Store and there isn’t. im on 12.2.2. I have just had it happen again but this time 12.2.3 appeared it tried to update but didn't work, very strange. 

I am uninstalled and re installed also, but same issue.


Jeffrey_35
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  • Headliner III
  • 273 replies
  • January 13, 2021

Anyone know any specific about this update?


Airgetlam
  • 43003 replies
  • January 13, 2021

Since it’s not a major number change, it is much more likely to be bug fixes, rather than any new features. 


  • Contributor I
  • 5 replies
  • January 13, 2021

Sonos just released S2 App 12.2.3 today (US) and it cleared the problem of update available.  Notes indicated it was app improvement, no other details.


Airgetlam
  • 43003 replies
  • January 13, 2021

Makes sense, that was obviously some sort of bug, although difficult to reproduce, it seems. This was the only thread I saw on it.


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