This has happened multiple times with the app. Watching on apple tv - Netflix or whichever app will randomly say ‘no content’ and I cannot control the volume through the app. It is a major pain. My Bluetooth is on and wifi is fine.
Answered
sonos app shows 'no content' when watching tv
Best answer by Matt8541
I called Sonos support and sat in the wait queue for 35 min. They told me that a wifi extender is not supported and to get a mesh wifi system. In the meantime, rebooting the router temp solved the issue.
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I called Sonos support and sat in the wait queue for 35 min. They told me that a wifi extender is not supported and to get a mesh wifi system. In the meantime, rebooting the router temp solved the issue.
There may be more going on (or you are confusing listening to music as the same when watching TV). Your screen screenshot shows you were not watching TV (notice the icon image) as shown below; but accessing Apple Music or some other Music source.
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Mine does the same and works after I reboot the Arc. It’s a real pain. Makes using the Sonos Ace swap feature useless since it requires a reboot each time.
Try an update on the Ace and see if it helps.
If it doesn’t do a reset of ONLY the Ace, reconnect and try the update again.
Thanks for the suggestion Stanley. I tried that first since that was the path of least resistance. Thing is this has been occurring before the Ace, but we don’t use the app hardly ever to adjust the Arc since the TV remote handles the volume so it often gets unnoticed or dismissed.
I’m pretty sure this started occurring when I changed the arc from Ethernet to WiFi. I added a PS5 and used the Ethernet I had for that device instead. I’m running a full Unify network with multiple access points through the house. These are not mesh so if what the support person said is true then this is probably the reason.
You would think that as long as my phone (controlling device) and the Arc were on the same access point that this wouldn’t be an issue. It’s not like the Ace is hopping from AP to AP.
Hopefully the Ethernet solves the issue.
If not there are some good “tweaking Ubiquity” topics here, I used one to get my two Unify APs to talk reliably to my Sonos.
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