Skip to main content

I am having continued problems with my Sonos system. I cannot select or play any of my speakers using the app despite having reset the entire system and started again. I have also updated the network on each product. 
 

in the system screen the products shown have no volume slider and don’t display the last thing played. 


I used to be able to use Alexa to play my speakers instead of the app, but now Alexa repeats my request and says the content is playing but the speaker remains silent.
 

also a NEW issue today is that the Roam I have in the kitchen is not showing. I have done a factory reset and gone through and completed the whole process is adding it as a new speaker which the app said was successfully completed, but amazingly it still does not show as part of my system.

 

what is going on !!! It is shocking that supposedly premium plug and play consumer products can be so buggy they are unusable.

 

I am using the IOS version of the app (fully updated) and my system includes: One, Beam Gen2, Era100, Port and Roam.

 
this is the incomplete system screen I keep getting: 

 

Hi @DewarPP 

Welcome back to the Sonos Community!

Sorry to hear of this issue you’ve had with your system having missing rooms and being unable to play.

I can’t speak for any other moment in time, but right now, all of your Sonos products are online and connected to our cloud, including the Roam.

So, I think this is largely an issue with the App communicating - or not - with the rest of the system.

The Alexa issue should be relatively easy to fix - please open the Alexa app and navigate to More » Skills & Games » Your Skills » Sonos » Disable. Once done, tap Enable to Use and sign into your Sonos account when prompt.

As for the Sonos app, I recommend a reset (no need to reset the system - you’ve already tried that): User icon » App Preferences » Reset App » Reset. Once done, reopen and opt to connect to an existing system.

It may also help to reboot your router by switching it off for at least 30 seconds - I recommend that you repeat this quarterly, at least, even if you see no issues.

If none of this fixes the issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Reply


Terms & ConditionsCookie settings