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New Sonos App - Update?

C

Dear Sonos World,

Following the disastrous app release, can someone please advise if there is a timeline as to when we can expect everything to be working again.

It has been months of shouting at Alexa, and waiting for the app to ‘warm up’ and we have had to get some bluetooth speakers in the meantime in order to be able to listen to anything with any confidence, and when we want to. 

I heard a rumour Sonos would allow us to use the old app until everything was fixed, will this happen?

Appreciate an update.

Tx

K
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10 replies

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  • Rhonny
  • Prodigy II
  • 1893 replies
  • October 22, 2024

 

chalkywhite wrote:

It has been months of shouting at Alexa, and waiting for the app to ‘warm up’

Have you called Sonos support to discuss your specific issues? Some may be local to your system, and the Sonos team has access to your system data to be able to pinpoint things. You have asked when will everything be fixed - if it turns out to be a local issue, no amount of fixes from Sonos will sort that.

 

chalkywhite wrote:

I heard a rumour Sonos would allow us to use the old app until everything was fixed, will this happen?

It won’t. The CEO has already confirmed that.

 

Have you ensured you have updated your system (Settings - Manage - System Updates - Check for Updates) and also updated to the latest version of the app? 

Airgetlam
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  • Airgetlam
    Airgetlam
C
  • chalkywhite
  • Author
  • Contributor I
  • 5 replies
  • October 22, 2024

I did contact Sonos Support a while back, but was just advised to reboot the system, log out and back I and all the usual actions, but nothing ever changed.

Am I to believe if I try again, the outcome will be different?

P
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    PrestonGarvery
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  • neptune650
  • Collaborator I
  • 23 replies
  • October 23, 2024

For six months, Sonos has failed to provide a “roadmap to well”. To me, this is the most galling thing they’ve done. In SW, it is reasonable to expect things to break, although the volume of broken things in the app has been “masking” additional broken things. A roadmap of fixes would be nice, but at this point, I have little confidence that the company understands how to handle a crisis.

P
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    PrestonGarvery
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  • edmountain
  • Prodigy I
  • 138 replies
  • October 23, 2024
neptune650 wrote:

For six months, Sonos has failed to provide a “roadmap to well”. To me, this is the most galling thing they’ve done. In SW, it is reasonable to expect things to break, although the volume of broken things in the app has been “masking” additional broken things. A roadmap of fixes would be nice, but at this point, I have little confidence that the company understands how to handle a crisis.

There is a roadmap though. They've made it public.

Smilja
  • Smilja
  • 2770 replies
  • October 23, 2024
neptune650 wrote:

For six months, Sonos has failed to provide a “roadmap to well”.

 

You have overlooked…

 

 

 

Edit: https://trello.com/b/4T9rbg8t

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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Airgetlam
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    Airgetlam
Smilja
  • Smilja
  • 2770 replies
  • October 23, 2024
neptune650 wrote:

For six months, Sonos has failed to provide a “roadmap to well”.

 

The overzealous spam filter swallowed my reply, so I’ll try it again:

 

[See posting above]

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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  • furacaopr
  • Prodigy III
  • 291 replies
  • October 23, 2024

But the fact is there are numerous reported bugs and missing features which are not in this Trello board.

Stanley_4
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  • Stanley_4
    Stanley_4
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  • edmountain
  • Prodigy I
  • 138 replies
  • October 23, 2024
furacaopr wrote:

But the fact is there are numerous reported bugs and missing features which are not in this Trello board.

What would those be?

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 11223 replies
  • October 23, 2024

If you really care you can read the forum here, the Sonos Reddit and other audio forums Sonos areas, and compile your own bug list and then compare it to the Trello list.

I'm not impressed with it for my needs, too much time compared to the results.

F
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    furacaopr
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  • furacaopr
  • Prodigy III
  • 291 replies
  • October 23, 2024
edmountain wrote:
furacaopr wrote:

But the fact is there are numerous reported bugs and missing features which are not in this Trello board.

What would those be?

https://github.com/amp64/sonosbugtracker/issues

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