Missing products in Android app 14.18

  • 2 November 2022
  • 4 replies
  • 54 views
A

Hello!

I have several Sonos Play:1, some in single mode, some in stereo mode, and some in 5.1 mode with Playbar and Sub. All the devices are connected through Wi-Fi.

Some rooms are missing and some stereo configuration are broken in the Android app 14.18; macOS and iPadOS controllers are working, so I think the issue is related to the Android app only. I have already cleaned the cache, deleted all app data and reinstalled the app from the store.

Any hint, please?

Thanks,

Alessandro

4 replies

J

Hi.  The app is just a remote control so there is little that can go wrong with the app itself.  The apps just give you a picture of what is there in the system, so it’s particularly odd that some stereo pairs appear as broken in one app but not others.  Could you provide a bit more information about your network?  Router, whether mesh, any extenders etc?  Dual band?

I am using 14.18 on Android with no problem, so it doesn’t look like a generic problem.

A

I have an AVM FRITZ!Box 7530 router with different SSID for 2.4 and 5GHz networks. There are no Wi-Fi extenders nor mesh as the Wi-Fi coverage is excellent.

Sonos is configured for the 2.4 network and gets static leases from the router’s DHCP server.

That’s all…

And yep, I know it’s odd, but both macOS and iPadOS controllers work smootly. 🤔

Smilja

@alebissoli, I’ve got a Fritzbox. Its interface is in German though, therefore I am not certain about the correct translation.

 

Within the tab ‘WiFi security’ (?) there is a setting called The WLAN devices displayed may communicate with each other → enable it, if it is disabled.

 

Sonos require unrestricted internet access. If you have assigned any restrictions undo it.

https://en.avm.de/service/knowledge-base/dok/FRITZ-Box-7530/8_Restricting-internet-use-with-parental-controls/

 

Set the wireless channel to either 1, 6 or 11. If its bandwidth is set to 40 MHz change it to 20 MHz instead.

If you have a HUE bridge, set it to channel 25 or 26.

 

See also Reduce wireless interference

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
J

I have an AVM FRITZ!Box 7530 router with different SSID for 2.4 and 5GHz networks. There are no Wi-Fi extenders nor mesh as the Wi-Fi coverage is excellent.

Sonos is configured for the 2.4 network and gets static leases from the router’s DHCP server.

That’s all…

And yep, I know it’s odd, but both macOS and iPadOS controllers work smootly. 🤔

Which band(s) do the Mac, iPad and Android controller connect to?

I would be interested to know if the problem persists if you connect just one of your speakers to the router by Ethernet (as an experiment).

Just for info, my Android app is still working fine.  I think the problem is likely to have a local cause.

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