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lagging


Opening app is slow 
changing volume is slow

 

 

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17 replies

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  • Headliner I
  • 385 replies
  • December 24, 2024
mudbrains wrote:

Opening app is slow 
changing volume is slow

 

 

If you explore this community you will find this is a common issue.

Fixing the IP addresses for your speakers could help, it has for others.

But be patient and things will work even if it is slow. If things persist try restarting the speakers and your router, if that does not help then call Sonos support.

Merry Christmas.


Stanley_4
  • Lead Maestro
  • 11223 replies
  • December 24, 2024

  • Author
  • Contributor I
  • 2 replies
  • December 24, 2024

Thanks for your suggestion, but My Wi-Fi signal is strong.
The Spotify app works perfect with my Marantz speaker system

only had trouble with the SONOS system


Stanley_4
  • Lead Maestro
  • 11223 replies
  • December 24, 2024

It isn’t about your Wi-Fi it is about how happy your Sonos are with your Wi-Fi and the overall Radio Frequency environment.

My Wi-Fi is beyond excellent… Sonos still had connection issues.

The FAQ helped greatly and solved a couple problems.

Unsolved ones required a call to Sonos Support, that ended up pointing out I’d missed things in the FAQ that weren’t real obvious (to me) but were still causing issues. Not a single change needed to my Wi-Fi but it all came down to Wi-Fi issues in the end.

 

If you are sure you don’t have a problem that can be fixed on your end, then submitting a diagnostic and calling Sonos support is your best option.


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  • Contributor I
  • 4 replies
  • December 26, 2024

I have the same issues as the OP - the app says my signal strength is “Strong” and yet the response is still horribly laggy where before the app updates it was perfectly fine.  For example, if I press the volume control on my speakers it can take many seconds for anything to happen to the volume.  This used to be instantaneous, as you’d expect from expensive audio hardware.

It also now takes a long time for music that I’ve requested by the app to start playing on the speakers, when again it used to be much faster.  From what I’ve read on these forums this is because all the commands are now being sent via the WAN and back to my speakers, rather than directly.

If I didn’t have a house full of these speakers I would 100% be replacing them with something that worked well.


  • Author
  • Contributor I
  • 2 replies
  • December 26, 2024

I’ve got four speakers. I would do the same too.


MoPac
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  • Headliner II
  • 1103 replies
  • December 26, 2024
Stanley_4 wrote:

It isn’t about your Wi-Fi it is about how happy your Sonos are with your Wi-Fi and the overall Radio Frequency environment.

My Wi-Fi is beyond excellent… Sonos still had connection issues.

The FAQ helped greatly and solved a couple problems.

Unsolved ones required a call to Sonos Support, that ended up pointing out I’d missed things in the FAQ that weren’t real obvious (to me) but were still causing issues. Not a single change needed to my Wi-Fi but it all came down to Wi-Fi issues in the end.

 

If you are sure you don’t have a problem that can be fixed on your end, then submitting a diagnostic and calling Sonos support is your best option.

What was it you had to change?


Stanley_4
  • Lead Maestro
  • 11223 replies
  • December 26, 2024

Removed an electronic device that did not have a radio but was still spewing RF noise.


Airgetlam
  • 42614 replies
  • December 27, 2024

Like when I ‘retired’ a microwave that was, while it was running, causing issues for my kitchen speakers. That took way too long to track down, which seems dumb in retrospect, as the issue was only on the rare occasions the microwave was running. As soon as I replaced it with a newer one, the issue disappeared. 


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  • Prodigy I
  • 145 replies
  • December 27, 2024

I would try to reserve IP for Sonos.
Now I don't know which Sonos speakers you have but you can try, it worked for me and mine works pretty much flawlessly.

 

Arc Ultra and reserved IP/5Ghz Wifi.


  • Lyricist II
  • 4 replies
  • December 27, 2024

I have had Sonos for over 12 years, very reliable until the app update earlier this year. 
now it’s slow, volume change is slow, sometimes it doesn’t even change level even though app says it has. Music can suddenly stop yet app says it’s playing. 
System has been on same Wi-Fi for years. with no updates from Sonos on these issues being fixed anytime soon, Sonos  is not enjoyable anymore.

 


MoPac
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  • Headliner II
  • 1103 replies
  • December 28, 2024
Peter_254 wrote:

I would try to reserve IP for Sonos.
Now I don't know which Sonos speakers you have but you can try, it worked for me and mine works pretty much flawlessly.

 

Arc Ultra and reserved IP/5Ghz Wifi.

I think because MDNS is being used to connect to Sonos devices that reserved IP Addresses are not necessary.  MDNS resolves hostnames to IP Addresses.


Stanley_4
  • Lead Maestro
  • 11223 replies
  • December 28, 2024

Is the MDNS used to assign IP addresses? I thought it was only for looking up name / address pairs.

 

My DHCP server is still showing regular request/grant entries for my Sonos.

Dec 28 16:45:44 dhcpd 63657 DHCPACK on 172.16.1.113 to 5c:aa:fd:f8: via mvneta1
Dec 28 16:45:44 dhcpd 63657 DHCPREQUEST for 172.16.1.113 from 5c:aa:fd:f8:

 

My issues with DHCP assigned IP addresses and Sonos all occurred at initial install, power fail or update times.

I didn’t even power up my last set of Sonos before using the MAC labels to set up the reserved IPs, may have been unneeded now but it was my first ever “first attempt succeed” install.

 

I don’t have IPv6 so I can’t tell what Sonos is doing in that space.


Airgetlam
  • 42614 replies
  • December 29, 2024

I don’t think Sonos has implemented any IPv6, have they? I thought they were relying, so far, on its backwards compatibility. Have they implemented new code on newer devices? I suppose I should go look at the FAQs. 


Airgetlam
  • 42614 replies
  • December 29, 2024

Was just looking at the Arc Ultra, which says it is ‘compatible with WiFi 6’. Not sure what that really means, but isn’t WiFi 6 (IPv6) backwards compatible with IPv4? I’m not sure what that really means, but I’m fairly certain ‘older’ products don’t have cards in them that support iPv6. Now I need to do further reading….


Airgetlam
  • 42614 replies
  • December 29, 2024

Huh. WiFi 6 is the 802.11ax protocol, and has nothing to do with IPv6. Wonder why I was conflating them in my mind.


Stanley_4
  • Lead Maestro
  • 11223 replies
  • December 29, 2024

A touch of left-over “Christmas cheer?”

Lots of old posts on IPv6 but no definitive answers from Sonos.

 


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