I’ve finally updated to the current app

‘Laggy’ usually indicates difficulty with your controller reaching the speakers. I’d recommend a network refresh. Unplug all your Sonos devices from power, then reboot your router. Give the router 2 minutes to reload, then plug back in your Sonos devices. Give them a couple of minutes to boot and reconnect, then test.

Thanks. I was going to try the new app tomorrow morning and see how it responded etc before doing a complete reboot of everything…. Just to satisfy my curiosity :-)

Some of what I suggested is often taken care of during an update…but if you’re still experiencing ‘laggy’ performance, it’s worth a shot. And you can always call Sonos Support to discuss it. There really shouldn’t be any lag at all. 

You’re most welcome. 

This morning I’ve been using my old Play1 speakers in the office and the app is responding almost immediately unlike with the old app before updating. As stated above by ​@Airgetlam this might have been something that was fixed at update time but it’s a lot better than it was. Quite often on the really old app it would take approximately 5 seconds to respond to the mute button being pressed in the app and sometimes it woud not do it and I’d have to press mute again.

First impressions are that the new app is usable for my situation and performing better than I expected - hope I’ve not spoken too soon!

One thing that would be nice is if the rooms could be configured to appear in a different order by the user but I suspect I will end up renaming them so they appear in the order I want.

You can change the Room order on some pages by renaming, I just added a leading number.

The main screen order remains the most frustrating thing in the new app for me. Do be careful when scrolling to get to other Rooms and make sure you aren't touching the volume bar!

I mostly play the Planet Rock radio station and am noticing today that the song titles are not displaying in the app. Sometimes this is the station itself not doing it but I don’t remember it being missing for so long on the old app.

Edit - just tested BBC Radio 6 Music and that does display the now playing information. I wonder if the Rayo plugin needs updating? I can’t see any mention of it needing updating.

I’ve tested some of my other favourite radio stations and they are all displaying the current track details correctly so it’s something to do with Planet Rock.

You likely need to contact them, not Sonos, to see why they aren't passing you the correct data.

Yes agreed.

Well it’s been roughly a week since I installed the latest version and touch wood, no problems so far. It has done everything that I’ve needed it to do but at the moment that is only playing internet radio stations. It has been quick in use with the app responding immediately to my commands - even on my oldest Play1 speakers.

I have contacted Planet Rock (Rayo) about the lack of track information but haven’t received a reply. They do display this track information on their website though so there is a solution albeit not ideal.

I’m still not keen on having to tell it every time which speakers to play the radio station I’ve just selected on but I can understand why they have done that and at the end of the day it is just one extra press.

Thanks for the thread! I’m in a similar position - still running the last version before disaster struck.

It’s not a good position to be in, because it means I cannot add any new Sonos gear to my setup (because that would force a firmware update).

Good to hear that things have stabilised. When I’ve got some time to spare, I may have a go at updating - but of course with trepidation, because once the firmware is updated there will be no going back...

I can’t vouch for the new app with anything else but internet radio at the moment because that is all I’m using it for :-)

I was getting concerned about running such old software that hasn’t had any security updates hence my decision to give it a try.

Interestingly the “now playing” information does display correctly on the windows app but still not displaying on either the ios or the android apps.

I still haven’t heard back from Rayo (Planet Rock)

I’ve tried again with Rayo, logging another support issue and giving them the full details..

No Rayo station displays the “track now playing” information on ios and android but do display the information on the windows app - so they are transmitting the information.

All other (non Rayo) stations correctly display the “track now playing” information on all 3 flavours of the app.

Does Sonos have any contact or influence with Rayo as I would like to get it working correctly on the android and ios apps. I believe it was correctly showing the information on the really old app before I updated to the current version.

Calling Sonos support is the best way to get this put on the Sonos to do list.

I’ve just called support but that was a waste of time. 

The menu system says to press zero for questions about the latest app but every time I pressed zero it said invalid option so I had to select 1.

I had to constantly keep repeating my findings and even then I don’t think the person understood what I was talking about. Every time I gave the information again the agent acted as if it was new information and just kept saying he wasn’t sure if the information should be displayed anyway.

Support are only good for reading from scripts, which is not helpful when trying to raise a new issue, rather than about a known issue.

It appears to be an issue with the Rayo music service as Planet Rock when played from TuneIn does display the track info.

I’m glad you mentioned Tunein because I was under the impression it wasn’t availble on there any more - I’m sure mine stopped working a year or 2 ago but it is working now.

So I tried the tunein version of Planet Rock and it is displaying the track now playing information on the Sonos app which is great news. I will use this one for now.

My household has been keenly watching this thread.  Search for “tale of 2 cities” thread for the backgrounder if you like.  1st. got duped (just 1 device that wasn’t locked into no updates triggered the bad S2 into installing) into updating 2 May’s ago and it’s been trouble all the way.  

2nd has been sticking with the good-S2 and SonoPad/Phone but a few devices have accidentally downloaded the degraded (but I hear improving S2).  

We also look at the most recent Sonos S2 ratings on the Apple and Google stores (+ Amazon rating that discuss app/ease-of-use), and we just get very hesitant.  The vast MAJORITY of reviews are 1 star, and those are just a month or so old.   

True, the “helpers” on there forums have been fantastic and helpful, yet, I believe that the app is still in Early Access stage and that’s not cool.  

​@kassey22000, The ratings on the Apple and Google stores have been constantly low since Sonos introduced WiFi mode in 2014.

I still haven’t had any major issues since going on to the latest version but once again I stress that I’m only using it for internet radio these days.

Regarding the app reviews, I suspect that the majority of people only bother giving ratings when they are pissed off about something - a bitl like support forums if truth be told. 

We as users/customers are probably all a little guilty of keeping quiet until something goes wrong :)

Yes folks on forums often complain, but that does not explain why for years the Sonos app in both stores was rated very highly.  Why do you think the executives at the time of the New S2 app (completely redesigned from the ground up) refused to rename it S3 or something aligned with past app updates?  They knew it was a stinker out-the-gate and also knew by keeping it S2 they could get the benefit of the past 4+star reviews.  It was a con-job and some ultimately paid with their jobs/careers.   

I trust that the latest reviews aren’t just complainers.  Too many reviews mirror what my family and friends have experienced even to late (even with Sonos’ now reduced tech support - compared to 3yrs ago).  

Glad others are having little to no issues.  In at least one household, we’re keeping an eye out on the most recent reviews and posts here.  

Happy listening.  

Not calling it S3 might have been because there's been no split like S1/S2, with speakers being left behind on older software..

I totally agree that Sonos went overnight from a reliable company with reasonable software that mostly worked fine for the majority of users to an absolute shambles and seemed to not give a damn about the high percentage of users who suffered terribly with the disaster app release. In addition to releasing software that was nowhere near being complete, they did it without giving user the choice to not update their software.

I was lucky in that it updated on both my ipad and my android phones and I was able to get an old version of the Android app (S2 from just before the disaster) and I used that until a few weeks ago. I had to delete Sonos from my iPad because there was no way of going back. Also luckily, the first release of the software didn’t update the hardware so it was possible to go back.