Hi Sonos team,
I own a PLAY:3 speaker and have had trouble with updating the software therefore not allowing me to use my device. I have attempted to re-pair it and update it over both wireless and wired connections with the Error Code 1101 popping up each time I try.
If you could help me with this problem it would be greatly appreciated.
Thanks in advance,
Jack
Question
Error code 1101
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Jackooicc,
To jumpstart stuff, it might be helpful to post a diagnostic from your Sonos app (if you can). Run the diagnostic, and then post the number here in this thread. This will give the Sonos rep some additional information in order to help you.
Best of luck!
To jumpstart stuff, it might be helpful to post a diagnostic from your Sonos app (if you can). Run the diagnostic, and then post the number here in this thread. This will give the Sonos rep some additional information in order to help you.
Best of luck!
I have tried to submit the support diagnostics through the app but it keeps on saying that; "Your diagnostic information could not be sent at this time."
+20Hi jackooicc,
If your system can't submit diagnostic reports it is unable to communicate past your router. This is also why your system can't download the update. Please try rebooting your router and each Sonos unit to update their network information. Then, see if you can update or send in diagnostic reports.
I have tried rebooting my modem and router multiple times without any luck. Would it be something to do with my router settings?
+20If your Sonos system still can't submit diagnostic reports there's either an issue with the DNS settings or a security setting on your router. What type of router are you using?
+20We'll need to take a look at your router's settings to understand why your system can't update or send diagnostic reports. This would be best done over the phone. Please give us a call and reference case number: 161219-003145. Our phone number and hours can be found here.
I own a PLAY:3 speaker and have had trouble with updating the software therefore not allowing me to use my device. I have attempted to re-pair it and update it over both wireless and wired connections with the Error Code 1101 popping up each time I try.
If you could help me with this problem it would be greatly appreciated.
Thanks in advance,
Jack
I continuously have the "failed to Update" problem. One time I rebooted my network and Sonos devices and that seemed to fix it. One time I updated my OS and the continued to have the problem until an app update showed up in the App store. then that fixed. Now I have it again. I can play music from my iphone or ipad but no services work. So I try to perform and online update and it fails. I performed an OS update but there are no App updates available. What the hell. This problem keeps returns, and randomly healing. What is causing this? It seems like everyone has the same issue. there are hundreds of community questions on this one single issue
+20Hi JFosterus,
Please submit a diagnostic report from your system then reply with the confirmation number.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.