Can not create/save alarms

It never rains, but it pours…! It’s also slightly frustrating that this topic has been marked as ‘Answered’ when it clearly hasn’t been. Not sure that’s aligned with the recent ‘customer charter’ style announcement.

I came across this thread and I’m facing the same issue. I’m unable to create/save an alarm from my iPhone, but it works from the Sonos app on my laptop. I have an iPhone 16 Pro Max running iOS 18.0.1 and Sonos latest version 80.09.09.

I have also been having this issue for some time (iPhone 13)… after reading through the thread, I’m pleased to hear I should be able to set/edit alarms at least using my laptop. Fingers crossed for a fix to come through soon! 🤞🏼

@Corry P Any updates on this issue? Looking forward to a fix and being able to wake up to music again!

Hi @juliusmusic 

As far as I can make out, no change yet - but, I don’t have access to much so please don’t take that as meaning no progress whatsoever.

To be clear, I am referring to iOS devices not always saving or showing correct settings in the app, which may or may not be the problem you are experiencing. The only issue we are tracking regarding Alarms specifically is that iOS devices cannot choose Music Library content to play.

I hope this helps.

​@Corry P Thus is still a very frustrating issue. I have spoken to Sonos call centre, tried all attempts 0n different Sonos threads that have been suggested several times, and still seem no closer to resolution in 6 months. Please can this be prioritised at Sonos. There are a few chat streams discussing this. Thanks!

This is so embarrassing that we still can’t save alarms with live music six months later. How many times will Sonos push out major regressions in the app?

We went from two in every room to only four speakers left in the house, and advocating Sonos for nearly a decade to telling everyone to stay away. I continue to be disappointed in the quality of software which truly lets down the high quality hardware.

I still cannot create / save alarms. iPhone 14 Pro, latest app version, Sonos system up to date

It’s extraordinary that this still hasn’t been sorted out.

The release of the new app was clearly a disaster but we were told (by the CEO no less) that Sonos was prioritising improvements and fixes.

Instead, we’re six months down the line and it’s still not possible to set an alarm.

I spoke to Sonos support on Monday 25th November. The agent said there was no record of this issue being reported on Sonos’ side. He filed a ticket and said someone would get back to me via email but not heard anything yet. I had called Sonos support to report the issue in June 2024 so I was a bit confused 

Same here, I can’t set an alarm… 

Very very frustratingly I am still having issues changing or adding alarms on iPhone app despite doing everything suggested in this thread many times. I go through the whole process of adding new, hit save then when you exit and go back to alarms nothing there, same with editing.

Come on Sonos, you’ve had more than enough time to resolve this…. Really amateur.. 

The Sonos support rep I was in contact with emailed me today. He informed me that there’s been a recent update and alarms now should be working - and they are properly saving for me now, which is great. Thanks Jens from the support team
 

However, still cannot set my alarm to be a Sonos playlist, like I used to

I hope you emailed Jens back with both the success part, and the failure part, so that Sonos can continue to move forward, and fix this issue for you, and others. 

There hasn’t been any change for me: I still can’t edit or save alarms from the app. Despite having done all the updates, uninstalled/reinstalled/etc. 

I was having a different issues and called Sonos and was recommended to delete all my alarm and then re-add them.  Now when I add them using an iOS device they are not changeable once added.  But if I use the PC app I can add and change them with no issues. So I deleted the app on my devices and re-installed it.  This did require me to reestablish a connection to my speakers and set it up like a new system.  Now the alarm features seems to be fully working and my favorites came back too.  

I tried all those suggestions, more than once and still unable to amend or add alarms. Been several months now (since major app update). Very frustrating.

Same. Every now and then I delete my alarms, uninstall the app, and set everything up again, in the hope that this might finally have been fixed. But no. 

Alarm setting still not resolved after months or is it a year or more now? Nothing else to say. Now looking to sell my equipment and trying another brand as any indication from Sonos to resolve this issue is non existent. 🫤Dreadful.

Hi @obmuj et al

I appreciate that you all must be frustrated.

There were 3 issues linked to this thread. Of them, only one remains unresolved - that some iOS users cannot create, edit, or delete alarms. There is a low case count against this issue, however, meaning that very few people are apparently affected. So, if anyone affected by this issue has not already been in touch with our technical support team regarding this specific issue already, then I encourage you to do so - only a larger case count can affect the priority for a specific issue getting resolved.

Having said that, it does look like an engineer was looking into this specific issue recently, though I cannot say to what extent.

I hope this helps.