Contributor I

ZenWifi XT8 (1-19-21) Firmware Update Causes Sonos System to Stop Working

Forum|Forum|5 years ago
January 24, 2021
40 replies
6352 views

The most recent Zenwifi firmware update caused all my Sonos products (except MOVE) to stop working. I had to roll back to previous firmware. Once I rolled back, everything is working fine.

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YYCJim

Lyricist III

Followed your steps and all seems to be running now (2 hours in) on 41793. Took a long while for router to find second node after reset but now working. Hopefully for future upgrades we don’t have to set up our network from scratch each time. Will keep you posted. Thanks sean-a-thon!

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Smittw

Lyricist II

Just tried it out and it works for me. Will report if it still works after few hours.

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YYCJim

Lyricist III

One day and still working well for me!

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Dunnaldo

Contributor I

Hi all

Has anyone else noticed that since upgrading to firmware Version 3.0.0.4.386.41793 that the SSID “ASUS_C0“ remains available and open for anyone to connect to and use - no password required.

Is this normal? I have tried various factory resets and used both the webGUI and the app to set the network up.

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YYCJim

Lyricist III

I don’t see that on mine...

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raff

Lyricist III

Just upgraded to 41973 and sonos is working . Having issues with an older play 1 but 6 other speakers all working ok..Sonos network has always been a bit hit or miss no matter what router or mesh I have used

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wbrat

Lyricist II

This was originally confirmed in another post about the XT8 and Qos, but it’s relevant to share here as well. Firmware version 3.0.0.4.386_41793 does work after you perform a factory reset. See below.

“I can confirm what @Naveed.Ahmad originally posted that firmware version 3.0.0.4.386_41793 does work with my Sonos system after performing a factory reset as outlined HERE. This includes all streaming services and speakers. I’m WiFi-only and have everything from amps to subs, playbase, beam, move, play 5,3,1’s.

Thanks, @Naveed.Ahmad for going through the factory reset!”

I’ve got similar problem. Just wanted to make sure: do you mean factory reseting the router or the Sonos system?

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Smittw

Lyricist II

factory resetting the router worked for me

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allan371

Contributor I

@conceptk Thanks for the post. Did the 41793 update and Sonos stopped working. Knew it was the firmware update because that was the ONLY thing that changed in my environment. Glad you posted the steps to revert back! Was about to do factory reset on router…

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conceptkAuthor

Contributor I

Allan371, the 41793 update does work with my Sonos system. Thank you @Naveed for the instructions (see above). After a downloading the driver and installing it on my router and 2 nodes, I was able to get it to work. The key is you have to do a factory reset of your router and nodes AFTER you download the driver.

HOWEVER, having to do a factory reset was a BIG pain in the *%$ for me. I have a smart home with approximately 50 devices on my system (excluding my Sonos System). Once I did my factory reset I had to redo all my settings and rename all my devices. This took about 2 hours. The also is a small problem now with the web router login/interface (but it doesn’t effect anything and the app works fine). I know ASUS allows you to save your setting, but I was worried importing my saved settings would cause the same issues with my SONOS, so I started from scratch. I love the coverage of my ZenWifi AX xt8 system so I figure this is what I’ll have to live with for some updates.

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