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conceptk
Contributor I
January 24, 2021

ZenWifi XT8 (1-19-21) Firmware Update Causes Sonos System to Stop Working

  • January 24, 2021
  • 40 replies
  • 6352 views

The most recent Zenwifi firmware update caused all my Sonos products (except MOVE) to stop working.  I had to roll back to previous firmware.  Once I rolled back, everything is working fine.

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    YYCJim
    Lyricist III
    February 3, 2021

    .26044 messed up my Sonos too.  Rolled back to .25790 and everything is back to normal again.  Like others, waiting for something positive about current or future build (.41793?) before touching anything.

    Smittw
    Lyricist II
    February 3, 2021

    As an update to this (I’m in a ‘me too’ situation), I updated to the latest firmware (2nd February release) version 3.0.0.4.386.41793 and this issue is not resolved. The last known good firmware appears to be 41793. I’m running a 3 node mesh.

     

    do you mean, 25790 seems to be the last known good firmware?

    dlcious
    Lyricist I
    February 3, 2021

    25790… I clearly can’t cut and paste! Yes, this is the last known good release. Thanks for the correction.

    Miguel Anderson
    Lyricist I
    February 4, 2021

    I downgraded my Firmware to 25790, my ZenWiFi Ax connects to the internet but all the wireless devices connect to the ZenWiFi but no internet connection. Can somebody help me?

      YYCJim
      Lyricist III
      February 4, 2021

      I would start with unplugging your modem and nodes, and letting them cycle back up in order.  Plug the modem back in first, after it is up and running, start up the XT8 nodes and give them time to cycle up.  

      Miguel Anderson
      Lyricist I
      February 4, 2021

      Thanks, I will try it.

      YYCJim
      Lyricist III
      February 5, 2021

      Have a friend with XT8 and older Sonos equipment.   He upgraded to .41793 and all was working.  I tried the upgrade to .41793 last night and Sonos once again disappeared.  Rolled back (again) to .25790 and Sonos came back immediately.  Waiting on Asus I guess…

      Wuzzy
      Contributor I
      February 6, 2021

      So I guess my big question is why does stuff run on 2.4Ghz?  Don’t tell me you tried to keep the cost down by using 2.4Ghz instead of 5Ghz.  I tried to get stuff running yesterday on the XT8 system.  Had nothing but problems. I downgraded to 25790 and not dice still no connections.  Everything happens except connect to 2.4Ghz.

      YYCJim
      Lyricist III
      February 6, 2021

      I went on Asus chat yesterday to let them know of these issues. They opened a case and then sent me instructions to rename the router, change the password to a generic one, run a system log and then send it to them. My system is working under 25790 right now and I am not going down that path. Since you are not have any success maybe reach out to Asus directly - they may be able to help you. 

      sean-a-thon
      Lyricist III
      February 6, 2021

      This was originally confirmed in another post about the XT8 and Qos, but it’s relevant to share here as well.  Firmware version 3.0.0.4.386_41793 does work after you perform a factory reset.  See below.

      “I can confirm what @Naveed.Ahmad originally posted that firmware version 3.0.0.4.386_41793 does work with my Sonos system after performing a factory reset as outlined HERE. This includes all streaming services and speakers.  I’m WiFi-only and have everything from amps to subs, playbase, beam, move, play 5,3,1’s.  

      Thanks, @Naveed.Ahmad for going through the factory reset!”

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