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Moonlitwitch
Contributor I
Nov 22, 2021 10:14 PM UTC
Answered

Youtube music wont add to my Sonos

I had this sonos for years and sometimes it wont connect so I reset it. Did that, adding youtube to my sonos and I enter the code. the separate google page says  success, device connected but when I go to my sonos app it says
there was a connection error and it could not be made? I've tried it a few times and it will not work, tried another device, even upgraded my YouTube music nothing is working. I have no idea why it wont connect.

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    Airgetlam
    AirgetlamAnswer
    Nov 23, 2021 12:24 AM UTC

    I’d suggest two things for now.

    First, try a reboot of both the speaker and your router, and see if that fixes the issue. 

    Second, if that doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of re-creating this problem, and call Sonos Support to discuss it.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

    Bruce
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    2 replies

    Airgetlam
    AirgetlamAnswer
    Nov 23, 2021 12:24 AM UTC

    I’d suggest two things for now.

    First, try a reboot of both the speaker and your router, and see if that fixes the issue. 

    Second, if that doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of re-creating this problem, and call Sonos Support to discuss it.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

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    Bruce
    Airgetlam
    Airgetlam
    Nov 23, 2021 12:25 AM UTC

    Oh, and just to be clear, it does need to be YouTube Music, and not a YouTube Video of music….

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    Bruce
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