Volume increments of 5 after iOS update

I have not experienced any change to the volume increments due to updates. Works as it did previously.

The only time I have encountered a change was when I replaced a Samsung TV with LG. The Samsung used increments of 4, LG 2.

Re: side note, you don’t have to create a forum account to report an issue. The app directs you to Sonos Customer Care where you can raise a chat with Sonos Support or telephone them to raise an issue. This forum is a user community, therefore, not the best or quickest way to get support direct from Sonos.

Thanks for letting me know about chatting with support. Guess I missed that link before. Tried starting a session but no reps available so will have to try again tomorrow

I’d certainly be tempted to rerun the ‘training’ process in Sonos. Much like @Mr. T, I’ve not seen any changes with the latest release, although I use Vizio TVs, and not LG. 

@isattar101 Did you ever find the fix for this? Its happening to me too.

SAME thing here. volume 1,2 goes down to 0, 4,5 goes up to 5

I have an iPad running iPadOS 15.7 and an iPhone XR running iOS 16.0.3 and I’m not seeing the issue .. if I set volume 4, 18, 32 etc; it stays at that precise volume.

Here’s a thought…

Is there another volume control perhaps in the mix here? By that I mean is the Sonos speaker in focus/being-controlled by the Sonos App, also connected to either Apple Airplay2, Spotify ‘Connect’ or Bluetooth for example? .. If it is, then perhaps control the volume either via Spotify or the Airplay volume slider etc. instead, or of course disconnect the speaker from those things and then try the Sonos volume slider whilst playing a direct in-built audio source via the Sonos App instead.

I’m having major issues with volume control when using Spotify on iOS16.. here’s what I posted on the Apple forum site 

“A recent issue has developed where so long as the Spotify app is open/running on my phone and I'm streaming music to our Sonos speakers, then if you try and change the volume on the speakers, or indeed on the Sonos app, it won't stay that way.

It will instantly revert back to whatever volume has been set on the Spotify app.

I have found a post on Reddit regarding this, and a user has kindly provided a useful screen recording showing the issue in action but I'm of course unable to add the link here as it won't let me...

I've tried raising the issue with Apple over Twitter, but they weren't much help and didn't even know that Sonos speakers (ok except the portable ones) are wifi and not bluetooth. I don't know if it's an Apple, Spotify or Sonos issue? I can't see this getting resolved until one party owns up?”

Can anyone else relate to these issues?

@daniel_ley,

I’ve seen such issues briefly mentioned before, where there are various Apps involved in the mix with ‘competing’ volume-slider controls that may have different audio operating granularity ‘curves’ (for want of a better description) attached to those slider controls - So as an example, where the user is using either Airplay, or perhaps Spotify ‘Connect’ audio links to play their chosen audio to 3rd-party speakers, like Sonos, and the user then neither uses Airplay or the Spotify volume control, but instead decides to control the 3rd-party playing audio from within the Sonos App instead. 

In most cases the answer (for me, at least) seems to be, if starting the audio playback using a Spotify ‘Connect’ connection, then it’s probably best to use the Spotify App volume control. Same goes for Airplay and iOS.

If playing the audio however from services installed in the Sonos App, then use the Sonos App volume controls, because its possibly the case that the volume curves attached to each Apps volume slider-control may vary …and it’s probably the case that "never the twain shall meet” across all Apps, particularly as it’s the case that many other brands of speakers (with different volume curves) may use Airplay (for example) and so operate volume-wise entirely differently to a Sonos speaker. So the volume sliders may not match in their sliding-scale ‘granularity’ etc.

So those are my thoughts on the situation and that you’re perhaps encountering issues with the volume controls in Sonos whilst actually playing the audio from a different App, like Spotify, or Apple Music etc.

Yup definitely a problem but not with iOS 16.  iOS 15 is doing it too.  Must be in the 14.x.x updates (14.18.1 is doing it).  Trying to use the volume slider is causing erratic adjustments.  Touching the volume bar works like normal.  I’ll have to submit a technical support ticket. 

I’m not seeing the issue on my iPhone XR (iOS 16.1 - out today), but anyhow here’s a link to report the issue: https://support.sonos.com/s/contact