Contributor I

Volume increments of 5 after iOS update

Forum|Forum|4 years ago
September 21, 2022
30 replies
1957 views

Has anyone else run into an issue with the volume increments being in increments of 5? I’m assuming this is because of a recent update to the iOS app (I noticed it when the app version was 14.15 and after having updated to iOS 16) because before I could control my volume just fine. Now, when I go into the Sonos app and tap the volume bar, it rounds to the closest increment of 5. For example, setting to 16 or 17 moves it back down to 15 and setting to 19 moves it up to 20. Trying to set the volume with grouped speakers also is basically impossible as a result since it tries to find a good spot for all the volumes. I noticed some people on Reddit reported this as well. Anyone else on this forum notice this and is there a bug fix planned?

Also as a side note, how does the Sonos app not have a bug reporting feature? Why do I have to create a forum account to report an issue, it should be possible in the app itself

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Lyricist III

Yup definitely a problem but not with iOS 16. iOS 15 is doing it too. Must be in the 14.x.x updates (14.18.1 is doing it). Trying to use the volume slider is causing erratic adjustments. Touching the volume bar works like normal. I’ll have to submit a technical support ticket.

I’m not seeing the issue on my iPhone XR (iOS 16.1 - out today), but anyhow here’s a link to report the issue: https://support.sonos.com/s/contact

Unfortunately the Sonos tech I talked to said the same thing. The next step is to demonstrate the issue. He did ask if I had reinstalled the app. In a way I did as it’s a new device. Plus I’m seeing it on an old device. BUT, due diligence, I restored the new device from iCloud. Meaning there could be app data cached that an actual reinstall of the app may flush out. So that may be the next step.

@atombarrels

My S2 App volume controls all operate smoothly. It’s easy to demonstrate the issue using a screen-capture video or animated gif. I’ve just quickly made a .gif and attached it to this post.

The gif is looping by the way so you may see it jump as the animation restarts, but hopefully you can see the volume sliders are all working fine.

Headliner III

The gif is looping by the way so you may see it jump as the animation restarts, but hopefully you can see the volume sliders are all working fine.

I can also say the volume slider works fine. However , like others have said in different forums, if you just touch the “dot” on the slider bar, it jumps to the left. It’s a pain in the ass. Volume goes down automatically every time.

Lyricist III

The gif is looping by the way so you may see it jump as the animation restarts, but hopefully you can see the volume sliders are all working fine.

I can also say the volume slider works fine. However , like others have said in different forums, if you just touch the “dot” on the slider bar, it jumps to the left. It’s a pain in the ass. Volume goes down automatically every time.

You’ve got it! That’s the bug. You touch the dot and volume jumps down around 5%. The room sliders also eventually auto hide even if you are dragging the dot around.

Due diligence, I reinstalled the app and there is no change.

Ken, not sure if I can show this in a gif… I could try but not tonight! I appreciate your help👍

The gif is looping by the way so you may see it jump as the animation restarts, but hopefully you can see the volume sliders are all working fine.

I can also say the volume slider works fine. However , like others have said in different forums, if you just touch the “dot” on the slider bar, it jumps to the left. It’s a pain in the ass. Volume goes down automatically every time.

That’s odd then, I’m not seeing it on my iPhone XR or iPad Pro, both are running iOS/iPadOS 16.1 and the S2 App is version 14.18.1 build 70134180, despite my sausage fingers🤔? I’ve tried clicking on the slider bar dot and can’t get it to jump left or right? I will keep trying it.

Lyricist III

The gif is looping by the way so you may see it jump as the animation restarts, but hopefully you can see the volume sliders are all working fine.

I can also say the volume slider works fine. However , like others have said in different forums, if you just touch the “dot” on the slider bar, it jumps to the left. It’s a pain in the ass. Volume goes down automatically every time.

That’s odd then, I’m not seeing it on my iPhone XR or iPad Pro, both are running iOS/iPadOS 16.1 and the S2 App is version 14.18.1 build 70134180, despite my sausage fingers🤔? I’ve tried clicking on the slider bar dot and can’t get it to jump left or right? I will keep trying it.

Thanks for the update Ken. It’s definitely baffling. I just did a quick dive on the resolutions of the 6.1” screens and had to stop:) I don’t even want to speculate that it’s a scaling issue. I’ll plug away at this after work. Sonos wants to do some kind of video or something as a demo similar to your gif.

Lyricist III

Have an update from Sonos. They are aware of the issue and fixing it as we speak👍

Headliner III

Thought this volume slider issue would have have been an easy fix, but it’s still an issue and a pita.

Lyricist II

Updated iOS Sonos app, seems fixed

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