Victrola Stream won't play through Era 300

6 replies
204 views
Translate All

I have a Sonos 300 that works well with my PC.

I have a Victrola Stream that used to work with the Era 300 but now doesn’t.

The Victrola app finds and lists the Sonos speaker correctly but there is no output.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

Have you contacted Victrola’s Customer Support?

I’d be tempted to do a network refresh, by powering down all your Sonos devices, including both the Era 300 and the Victrola, then rebooting your router. Give it a couple of minutes to reboot, then plug back in your Sonos devices. Wait another two minutes, then open the controller, and check for ipdates, and apply them. Then test.

If it still isn’t working, I’d check with Victrola’s support folks first, then finally call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

Have you contacted Victrola’s Customer Support?

I’d be tempted to do a network refresh, by powering down all your Sonos devices, including both the Era 300 and the Victrola, then rebooting your router. Give it a couple of minutes to reboot, then plug back in your Sonos devices. Wait another two minutes, then open the controller, and check for ipdates, and apply them. Then test.

If it still isn’t working, I’d check with Victrola’s support folks first, then finally call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Translate

Bruce

B

BlobbyBlob

Lyricist I

Hi Jason, I’m getting the same issue. Did you have any luck addressing this?

Translate