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Formeroosid
Contributor I
Apr 1, 2021 4:08 PM UTC
Answered

Unable to play Podcasts

I don’t seem to be able to play any Podcasts. If I use iHeart Radio or Tune-in, if I select a podcast, the mobile app (iPhone 13.0.2, Sonos build 62187200) I get a message that says, ‘Unable to play <podcast>. Unable to connect to <service>.’ The weird thing is that I can stream radio stations and other content just fine, it fails only on podcasts. Any help would be appreciated. 
 

 

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FormeroosidAnswer
Contributor I
Apr 2, 2021 2:38 PM UTC

It wasn’t the router (I’m a network engineer). The only thing that finally worked was restarting my iPhone. Probably not the fault of the app because I tried force quitting it as well. 
 

Thanks fir the reply. 
 

Jamie

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14 replies

Xander P
Xander P
Retired Sonos Staff
Apr 2, 2021 12:38 PM UTC

Hi @Formeroosid, welcome to the Sonos Community!

Would it be possible to start by rebooting your router (turning it off for about 15 seconds before turning back on), followed by each Sonos device?

When everything’s back online, are you able to play Podcasts again? Let us know how you get on :)

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FormeroosidAuthorAnswer
Contributor I
Apr 2, 2021 2:38 PM UTC

It wasn’t the router (I’m a network engineer). The only thing that finally worked was restarting my iPhone. Probably not the fault of the app because I tried force quitting it as well. 
 

Thanks fir the reply. 
 

Jamie

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    Airgetlam
    Airgetlam
    Apr 2, 2021 4:00 PM UTC

    I’ve had a couple of cases where I needed to restart an iOS device in order to get it to properly AirPlay 2 to a Sonos target. I’m assuming some sort of issue in iOS, and have been hoping it was addressed in updates, since it hasn’t happened since last year for me. 

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    Bruce
    pwisshopping
    Contributor I
    Jul 7, 2021 12:52 AM UTC

    Hi @Formeroosid, welcome to the Sonos Community!

    Would it be possible to start by rebooting your router (turning it off for about 15 seconds before turning back on), followed by each Sonos device?

    When everything’s back online, are you able to play Podcasts again? Let us know how you get on :)

    Sonos owners must have every sonos devices on a smart switch with all the rebooting it takes to listen to one song.

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    Airgetlam
    Airgetlam
    Jul 7, 2021 1:22 AM UTC

    Never had the issue myself. But I am somewhat careful about my network, and restart it roughly every 5 weeks, to avoid network issues. I’ve also taken the extra step to reserve IP addresses for everything on my network, since the last router I had was troublesome after a reboot in saving the correct IP addresses. 

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    Bruce
    FormeroosidAuthor
    Contributor I
    Aug 13, 2021 7:37 PM UTC

    This continues to occur in my environment. I used Wireshark and created a packet capture. It looks to me like the call to start the Podcast stream fails with “TransportStatus val=”ERROR_CANT_REACH_SERVER”. See the dump from the HTTP/XML Notify packet below. 

    The Resignation of Andrew Cuomo&amp;lt;/dc:title&amp;gt;&amp;lt;upnp:class&amp;gt;object.item.audioItem.musicTrack.recentShow&amp;lt;/upnp:class&amp;gt;&amp;lt;upnp:album&amp;gt;The Daily&amp;lt;/upnp:album&amp;gt;&amp;lt;dc:creator&amp;gt;Michael Barbaro&amp;lt;/dc:creator&amp;gt;&amp;lt;upnp:albumArtURI&amp;gt;https://cdn-profiles.tunein.com/p952868/images/logoq.png?t=1610211332000&amp;lt;/upnp:albumArtURI&amp;gt;&amp;lt;r:albumArtist&amp;gt;Michael Barbaro&amp;lt;/r:albumArtist&amp;gt;&amp;lt;r:description&amp;gt;The Daily&amp;lt;/r:description&amp;gt;&amp;lt;desc id=&amp;quot;cdudn&amp;quot; nameSpace=&amp;quot;urn:schemas-rinconnetworks-com:metadata-1-0/&amp;quot;&amp;gt;SA_RINCON65031_&amp;lt;/desc&amp;gt;&amp;lt;/item&amp;gt;&amp;lt;/DIDL-Lite&amp;gt;&quot;/&gt;&lt;CurrentTransportActions val=&quot;Set, Stop, Pause, Play, X_DLNA_SeekTime, Next, X_DLNA_SeekTrackNr&quot;/&gt;&lt;TransportStatus val=&quot;ERROR_CANT_REACH_SERVER&quot;/&gt;&lt;TransportErrorDescription val=&quot;2,65031,The Resignation of Andrew Cuomo,TuneIn,x-sonosapi-rtrecent:t165050804%3ap952868?sid=254&amp;amp;flags=8224&amp;amp;sn=0,&quot;/&gt;&lt;TransportErrorURI val=&quot;x-sonosapi-rtrecent:t165050804%3ap952868?sid=254&amp;amp;flags=8224&amp;amp;sn=0&quot;/&gt;&lt;/InstanceID&gt;&lt;/Event&gt;</LastChange></e:property></e:propertyset>

    I have the entire packet capture if someone wants to look at it. I’m happy to do more testing, but at this point it looks like Sonos can’t reach the TuneIn URI for this podcast. 

    Jamie
     

     

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    controlav
    controlav
    Lead Maestro
    Aug 13, 2021 11:52 PM UTC

    Do you have the actual uri of the podcast? If it’s https then it’s root certificate may not be recognized by Sonos. If you don’t have the uri tell me the exact podcast so I can debug it.

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    FormeroosidAuthor
    Contributor I
    Aug 13, 2021 11:54 PM UTC

    It is a New York Times podcast called The Daily. None of the episodes play. 

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    controlav
    controlav
    Lead Maestro
    Aug 13, 2021 11:58 PM UTC

    I can see the episode name in the xml but I need the parent podcast details in order to find it with Search

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    FormeroosidAuthor
    Contributor I
    Aug 15, 2021 3:43 PM UTC

    Here’s the Podcast at TuneIn.com - 

    -- https://tunein.com/podcasts/News--Politics-Podcasts/The-Daily-p952868/

     

    Jamie

     

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