Unable to connect - aghhhhhhh

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Diagnostic 147347860

EVERY TIME I want to play music I have to got to the living room; switch the plug on and off on the Playbar ( also added unplugging & plugging in the Ethernet too which I feel has slightly better success rate when combined with the switch on and off!).

Tried everything I feel; firmware, I’ve taken the switch I had out my network; I’ve removed my second router from network; I’ve made sure 2g and 5g are same name; reset the virgin WiFi hub fully, made sure no guest network enabled… still every time… such an pain to listen to music; thought Sonos was supposed to be easy, clearly I’m not the only one with these issues, as seems a frequent topic but think I’ve tried the suggested solutions. I don’t have any issues with anything else connected in the house and have 250Mbs connection.

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M

McswiggenAuthor

Trending Lyricist I

More random, sometimes days, sometime hours. I’ve plugged a play 1 in anyway, will see how it goes & update

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M

McswiggenAuthor

Trending Lyricist I

Hi

The system continues to work with the play1 connected to Ethernet, so must be a fault with the Playbar, which unfortunately will be out of warranty.

So that’s 2 of my 4 devices which have had failed connectivity (plus also the bridge which is no longer compatible with the software); not great really.

Thanks for the help tracking down the issue though John, much appreciated!

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John B

It hasn't been the best.of experiences for you that's for sure. I'm glad you now have a stable, working system again.

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M

McswiggenAuthor

Trending Lyricist I

Thanks, yes think I will run an Ethernet connector via a plug socket adaptor, to where the play 5 is, should work & have all the speakers back in position!

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