Unable to connect - aghhhhhhh

One other troubleshooting step you should try if you haven't done so already. Use a different cable in a different router port. It is unlikely to be this... but it wouldn't be the first time.

Try the other port on the Playbar too.

All your other speakers are connecting via your Playbar, so if there were a fault your whole system would be affected.

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also added unplugging & plugging in the Ethernet too which I feel has slightly better success rate when combined with the switch on and off!).

Maybe the cable connection isn't quite so unlikely....

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Airgetlam

I had a friend post on Facebook the other day, he’d just moved and couldn’t figure out why his new Gig Ethernet was so slow. Turned out he was using an ancient cable (CAT-3 he claimed) and as soon as he replaced it with a CAT-6, suddenly everything worked better :)

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Bruce

McswiggenAuthor

Trending Lyricist I

I’ve switched back to separate 2G/5G WIFI channels, restricted the available DCHP addresses, and allocated each Sonos device an IP address outside of this range. Interestingly, apart from the Ethernet connected Playbar, none of the other Sonos speakers showed in the attached devices until after I’d manually entered the MAC addresses & allocated them an IP address. Working now, will let you know if the connections hold over the coming days. Thanks.

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I’ve switched back to separate 2G/5G WIFI channels, restricted the available DCHP addresses, and allocated each Sonos device an IP address outside of this range. Interestingly, apart from the Ethernet connected Playbar, none of the other Sonos speakers showed in the attached devices until after I’d manually entered the MAC addresses & allocated them an IP address. Working now, will let you know if the connections hold over the coming days. Thanks.

I hope it holds. I’d still try a different cable if you have one!

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McswiggenAuthor

Trending Lyricist I

Sure, will try a different cable if it doesn’t work, I have previously tried switching cables though.

thanks

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McswiggenAuthor

Trending Lyricist I

Didn’t hold unfortunately, have plugged my best CAT6 in so will see how that goes!

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That’s a shame.

The only troubleshooting step I can think of from here is to place one of your speakers 2-3 feet from your router and wire that instead of the Playbar. Everything depends on this wired connection, so all possible sources of breakdown should be eliminated, and that includes the Playbar. If you try this (purely for troubleshooting) you need to give the system a couple of minutes to reconfigure

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McswiggenAuthor

Trending Lyricist I

Connection gone again this morning; i am also thinking the playbar might be the weak link. I have tried with bridge before, although I think the bridge isn’t compatible with the latest software; will try one of the other speakers.

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