Unable to browse music in Deezer Favorite Tracks

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I’m currently unable to browse music via my ‘Favorite Tracks’ under Deezer within Sonos. I also noticed that I’m unable to add tracks to queue from Deezer within Sonos. I’ve tried this on both my phone and my wife's phone with the same results. The issue appears to be unique to Deezer on Sonos.

So far, I’ve reset the entire system and my router. I’ve reset the app multiple times. I’ve removed Deezer from Sonos and subsequently reauthorized it. None of this has worked.

Suggestions?

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H

hildebr287Answer

Contributor II

This appears to be resolved. I just reset the app and it now works, (both favorite tracks and adding songs to queue).

P

Piligrim

Lyricist I

Same to me !! Suggestions?

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D

dab9000

Lyricist II

Same to me !! Suggestions?

+1

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U

Uc3d

Lyricist I

It seems to be a real problem. I’ve noticed it stop working in sonos and MusicCast. That is access to playlists.

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S

Sadsadsonos

Lyricist II

Same issue here. Deezer appears to be the problem for me as other music services I have (Amazon music) functioning as normal.

Suggestions welcome.

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A

Ashcor

Lyricist I

This if from two years ago but seems similar. As it happens I just installed a new pc on my network this weekend and as so installed a fresh copy of the sonos application on it. That application can browse deezer but my phone still cannot. I have removed the app from my phone and re-installed but still no good.

https://en.deezercommunity.com/other-devices-49/sonos-app-not-able-to-browse-music-on-deezer-24349

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A

Ashcor

Lyricist I

it appears now after some time my phone has once again begun displaying the deezer playlists but not all of them. On the PC app those same playlists will not browse either.

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