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Unable to add my Amp to the network ...

Forum|Forum|2 years ago
October 22, 2023
93 replies
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Hello,

Our Sonos system consist of 2 Boosts, 5 Connect Amp compatible with S2, 1 Amp and 1 Arc. The Connect Amps are distributed in the home while the Arc and Amp are in the living room connected to our television. Boosts are needed to extend the Sonos network.

I recently realized that a part of our home internet network was not working. Some ethernet connections needed to be worked on. I had to make changes in the wiring and the connections.

I suspect that part of my problems were created when adding a TP-Link Deco mesh system on my home network to have a better signal in all our home that is not ethernet wired entirely.

So I played around with all the wires and cables of our internet and Sonos networks. When reconnecting everything, my Amp was not recognized anymore on my Sonos network and my Arc’s button were not responsive anymore. I don’t know if the 2 problems are caused by the same problem.

So I tried very hard to have my Amp recognize by the network. I also tried resetting it to factory settings many times with no success. Later, it did recognize the Amp by was never able to add it to the Sonos system.

This morning, I moved the Amp near my main Boost. I reset it another time to it’s factory setting. This time the Amp was recognized and added to the system, but Sonos said it was unable to add it to displayed configuration of the Sonos app. I tried once more with no success.

Over the years, I never had problems configuring or making changes to my Sonos configuration with my older S2 compatible Connect Amp. I never had any problem. Everything was a breeze. I was always surprised how simple the Sonos setup was taken care of.

Since the newer Amp, configuration has been tricky, quite complicated and not straightforward anymore. Is it my fault or caused by our more complicated internet network or is the new Amp more flaky, I don’t know. One thing is sure, I have done a-lot of work and I am at the end of my personal options.

Can anyone help me going further fixing my 2 problems ?

Thanks in advance.

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Best answer by rlesperance

Hello glad helpers …. I just wanted to make a follow up on my case. Calling Sonos helped to focus on the hardware problem.

The Sonos Amp was not connecting because it was blocked from the TP-Link Deco system. Sorry to say that. I don’t know why and how it was blocked but once unblocked, it simply joined the network smoothly and simply as all Sonos devices always did. I learned that the Sonos Amp can self diagnostic iitself by displaying different color signals.

I I had 3 blocked devices. Not sure what they all were yet. But now that they are unblocked, everything got back to Sonos normal and simplicity. Even the Apple TV (salle familliale) connected to the Deco system.

Ken … I also called Videotron. I was able to have my other Apple TV (not shown on the diagram) joined the Deco network through B2 and thus could disable the repeater like you suggested. I did not convert my ISP’s router to a bridge … yet.

So thanks again for being supportive.

P.S. The diagram has been updated.

Show previous replies

Ken_Griffiths

The WiFi’s standards/security aren’t especially relevant as the system’s in SonosNet mode.

I thought the WiFi backward compatibility was required for device setup - but that’s fair enough. Thanks again.

This however raises a flag.

As for the fact that my Apple TV (ATV) connects to the ISP router (10.0.0.1) instead of the Deco network, I have to add that the ethernet cable in which the ATV is connected originates from D1 before connecting to GES3 in which the ATV connects to (D1 → GES3 → ATV ). To me that seems to confirm that the ATV is able to decipher what are the available networks and that it is able to choose my ISP’s network instead of Deco’s.

The ATV doesn’t get to ‘choose’. And if the topology is D1 → GES3 → ATV with GES3 on the LAN side of D1 why is it getting a 10.x.x.x IP instead of 192.168.x.x??

It’s beginning to sound as though there are two DHCP servers on the same segment. As if D1 is either being bridged past or is wired incorrectly?

The topology needs to be documented and thoroughly verified.

I did wonder (and asked previously) if there was a direct cable link from IR to GES-1 that might be causing that - it’s certainly odd that the Apple TV is cabled to the IR subnet.🤔

Ken_Griffiths

It has made me wonder if the wiring/setup mentioned by the OP is perhaps described incorrectly and that the wired Boost 1 is somehow using the IR subnet too alongside the Apple TV - it’s still a bit of a confused picture, but hopefully a clear ‘detailed’ diagram from @rlesperance later will quickly throw some light on where the problems may lie.

R

rlesperanceAuthor

Avid Contributor III

As a starter .. see my ISP (Hélix) and Déco configurations by clicking here. If some sensitive info is displayed, please advise me.

For the network layout, can you tell me where I can find infos on the symbols to use for router, switch, and the like ?

Ken_Griffiths

I would maybe take the helix router document down, as it shows it’s password - perhaps edit that out and repost it.

The things that are immediately clear is that some Sonos players are connected to that IR router - rather than your TP-Link deco router. See attached:

So did you remove the ‘Helix’ SSID from your Sonos App network settings as mentioned in my earlier post.

A diagram/drawing of your network topology would be helpful, if you can still do that.

Ken_Griffiths

In fact on second-glance the Sonos devices are showing as Ethernet connected (via the Boost, I presume?) and getting their IP addresses from the IR router - so the Boost-1 cannot be wired on the LAN side of the PDH (Deco Router)? - We need your diagram to see the full topology of your setup - it’s seems clear something is wrong with how you have the devices wired at the moment.

R

rlesperanceAuthor

Avid Contributor III

> I would maybe take the helix router document down, as it shows it’s password - perhaps edit that out and repost it.

There is no password. Just download the folder/documents.

> So did you remove the ‘Helix’ SSID from your Sonos App network settings as mentioned in my earlier post.

How do I do that ?

> A diagram/drawing of your network topology would be helpful, if you can still do that.

The diagram is on the works.

Ken_Griffiths

Ah looking back through IR router screenshots - the Ethernet connected Sonos devices are in the ‘offline’ device list - so it might be okay. It just shows they were once connected to that router. So that’s okay.👍

I see its WiFi SSID is ‘Helix’ so that’s good too. Just need the network diagram.

Ken_Griffiths

> I would maybe take the helix router document down, as it shows it’s password - perhaps edit that out and repost it.

There is no password. Just download the folder/documents.

I mean it shows the ‘Helix’ WiFi password - it’s best to edit it out the document.

> So did you remove the ‘Helix’ SSID from your Sonos App network settings as mentioned in my earlier post.

How do I do that ?

See this link…https://support.sonos.com/en-us/article/remove-a-wifi-network-from-your-sonos-system

> A diagram/drawing of your network topology would be helpful, if you can still do that.

The diagram is on the works.

Thankyou 👍

Ken_Griffiths

Note, there is the option to put the IR Helix router into ‘Bridge’ mode - I would suggest you go onto consider doing that at some point, particularly if you plan to not use the Helix extender in the future (recommended).

There are three products currently showing as connected to the IR router… one is presumably the wired DPH, but not sure what the other two are - they are just connecting over the (Helix) WiFi? You might want to move the two devices at some point over to your Deco WiFi. See attached.

R

rlesperanceAuthor

Avid Contributor III

Please wait for the diagram. It is really important to be sure what are the suggestions to be implemented. There is to many «ifs and don’ts».

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